eB2B Business Analyst

JOB RESPONSIBILITY

•Performs customer research (e.g. surveys, interviews) to collect customer data

•Data preparations from different business data sources to make data useable for eB2B Area Growth Managers to drive growth across BU’s ( business analysis done by eB2B Area Growth Managers)

•Runs platform data analysis (e.g. eB2B financial data, customer profile data & performance data to find opportunities to drive sales growth of eB2B platform users, -AOV/frequency/basked analysis, customer behavior to improve retention rate %, predict churn, purchase behavior, -feedback, -NPS) to inform PoC decisions

•Translates insights to recommendations (i.e. what changes should be made and/or tested, what this means for scaling etc.)

•Defines, implements & improves available dashboards for key stakeholders

•Work with datasets to identify issues and drive improvements that have quantifiable impact

•Identify issues and new commercial opportunities through deep analysis and innovative research methods

•Support additional projects as requested for the digital sales managers

•Performs customer research (e.g. surveys, interviews) to collect customer data

•Data preparations from different business data sources to make data useable for eB2B Area Growth Managers to drive growth across BU’s ( business analysis done by eB2B Area Growth Managers)

•Translates insights to recommendations (i.e. what changes should be made and/or tested, what this means for scaling etc.)

•Defines, implements & improves available dashboards for key stakeholders

•Work with datasets to identify issues and drive improvements that have quantifiable impact

•Identify issues and new commercial opportunities through deep analysis and innovative research methods

•Support additional projects as requested for the digital sales managers

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JOB REQUIREMENTS

•Customer pain point/ needs analysis

•Desk-research skills (e.g. surveys / interviews)

•Data analysis & analytics (e.g. advanced excel skills)

•Dashboard development (e.g. Power BI)

•Ability to impact operations and effect change without being confrontational

•Detail oriented, analytical and inquisitive

Job Segment: Business Analyst, Finance, Technology

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