eB2B Area Growth Assistant Manager (North & Center)

Job description

1.  eB2B deployment, acquisition and retention

• Assist in (right) Outlet selection and customer onboarding/ acquisition
• Deployment and perfect execution of eB2B programs and solutions
• Help to onboard and guide (new) customers and troubleshoot initial issues during go-live and scale up. Ongoing provide feedback from customer and sales to eB2B team to keep winning with eB2B with customer centric solutions
• Help to onboard new distributors and streamline their processes to drive adoption and stickiness.
• Close Sales, DDT & distributor collaboration & engagement and operation plan to develop coverage proposal
• Take care for the eB2B Dashboard, performance, and campaign tracking

2. Develop Business and support on sales growth in assigned region

• Assist to unblock RTM issues and identify opportunities with distributors, sub-d, outlets and sales team to grow eB2B revenues
• Support the new initiatives to drive growth & sales effectiveness through eB2B
• Work with deployment teams, users and administrators to optimize flow of information through the platforms and online/offline touchpoints
• Daily market observation on sales feedback, customer feedback and activities of other eB2B players
• Track performance eB2B and identify opportunities to grow online revenue in close collaboration with data team

3. Adoption & Change management:

• Sales team digital engagement, education, and involvement
• Capture feedback of sales team
• Ensure that eB2B adds value to sales team daily operations; feedback and drive initiatives in eB2B programs to develop
• Drive data driven way of working sales, using eB2B data to unlock insights and growth.

4. Customer Centricity

• Capture customer pain points and share back to eB2B and D&T team to continuously drive retention, and customer satisfaction.

Job requirement

• Bachelor or Master degree, preferably in business
• Min 2 years working experience in field sales/ sales support
• Deep understanding of RTM & strong background in sales field, sales operation
• Excellent communication skills
• Negotiation’s skills
• Analytics skills (working in Excel SQL)
• Fluent in English
• Behavioral & soft skills