Head of Field Force Operations

Develop, manage & sustain an effective and efficient Field operating system & procedure of Sales to meet business objectives include but not limited to developing, defining, implementing and evaluating operations, processes, performance reporting, budgeting and control of the entire Sales operations.

Key Responsibilities

Distributor Management Programs

• Shape and own the Distributor and Sub-D of the future agenda, supporting overall Sub-D & Distributor key pillars
• Drive and deliver all agreed efficiencies and incremental value, including the acceleration of distributor and Sub-D new model
• Define fit for purpose OpCo Distributor/Sub-D agendas, including resourcing, capability priorities
• Route to Customer effectiveness: Ensure reach to any current and potential distribution point
• Distributor Incentive Scheme & Sub-D Incentive scheme: Ensure the effective design of performance-based distributor/Sub-D schemes to drive exceptional and consistent performance
• Act as a sounding board to Senior Management and provide strategic advice regarding key messages, clarity and goal of the distributor/Sub-D initiatives
• Initiate, develop and maintain relationships with a variety of internal and external stakeholders, in line with business needs, policies and external developments

 Sales Capabilities Transformation

• Shape and own the plan of Salesforce of the future
• Building the Sales College for all level of sales with Sales Certificates program
• To develop and install Best-in-class standard operating procedures, for sales teams by:
• challenging and ensuring the quality use of tools, processes and skills.
• training and certificate sales teams on those standard procedures
• Coordinates & centralizes different deployments, projects, etc to keep a drum beat of the different initiatives targeting the regions & guarantees regional execution.

Sales Operations Management:  Process to guarantee perfect execution for every commercial initiative in each POS, supported through digital platforms to build, communicate and track the picture of success design and execution

Qualifications and Experience

• University degree Masters and Bachelors, preferably in Business Management, Economics, or Marketing & Sales 
• Work experience: 10 – 12 years relevant experience in (internal and external) distributor/RTM, Sales Capabilities, Sales Operations role in a complex organization.
• Preferably experience in working in organizational development, and transformation programs.
• Excellent stakeholder management skills in a highly complex matrixed organizational structure - work with stakeholders at all level
• Experience in making results measurable and transparent
• Decisive, proactive and coaching attitude
• Good at Change Management, Project Management, Distributor Development
• Good at Digital Savviness, Communication, Problem Solving
• Resilience and Adaptability: Stakeholder Management
• Ownership mindset, digital transformation, business acumen
• Great creative communication skills, fluent in English
• Proficiency in MS Office, BI tool and familiarity with marketing software/tools.

Updating later