Title:  Customer Controller

Customer Controller

Function: Off Trade
Location: Field Based
Salary: £76,000 - £80,000 depending on experience, plus full benefits listed below.
Contract: Permanent

Closing date: 22nd October 2024. Please note, we may close vacancies early if we receive lots of applications, so don’t delay!

We’re looking for someone who is as ready to evolve for the future as we are. If you’re ready to brew a new career, apply for our Customer Controller role today!

The Role 

Reporting to the Customer Director, the Customer Controller sits within the off-trade team and is required to deliver budget volume, net sales revenue, profit and market share.

The role will typically have the primary, front-facing responsibility for the trading relationship while bringing others in at the required time. The job needs to take a holistic approach to the needs of the business in which they partner using a range of developed consumer, shopper and customer category-based skills – adding insight and developing initiatives that are tailored to the customer’s needs. Internally the role must also drive forecast accuracy via jointly agreed brand forecasts.  

You will lead and develop a cross-functional team to deliver a sustainable joint business plan with your customer group to deliver agreed sales, profit and market share objectives and to be the main senior point of contact for the customer. On top of this, you will contribute to the overall off-trade strategy and play a key role in the account management team.

So, what will you be doing? Here are some key accountabilities;

• Champion a category-based approach to selling through value-added insight generation and customer-tailored platforms and initiatives.
• Lead the account team with the responsibility of building and maintaining a highly effective trading and category relationship through a multi-point contact strategy.
• Lead the team to identify key areas of opportunity through matching customer and HUK strategic direction.
• Play an active part in the decisions/ direction set by the sector management team, from strategy creation through to driving implementation at the point of purchase then evaluating and improving process for future direction.

The Candidate

As the Customer Controller, you’ll lead the customer team for a leading retailer on the next stage of our journey. We are looking for an individual who is passionate about leading a large multi-functional sales team in building a strategic & collaborative relationship with a consistently demanding customer.

The ideal candidate will have strong data analysis and interpretation skills, alongside a track record of excellence in execution, driven by strong customer manager, selling and negotiation. If you have a category, portfolio and brand approach to selling with experience in managing a budget or P&L then we want to hear from you!

If you have;

• Strong previous experience in several relevant sales and customer marketing roles managing major accounts
• Strong stakeholder management skills – able to create and maintain strong relationships with multiple stakeholders;
• Commercial acumen and awareness;
• A growth mindset and ability to create strategically aligned plans;
• Evidence of being a strong team player;

Then this could be the role for you!

Our benefits and rewards

• Annual bonus
• Flexible Benefits Allowance (15% of salary that can be taken as cash or used towards benefits)
• Company-funded Private Medical Healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (holiday trading available)
• Retail discounts
• A monthly case of our delicious ciders and beers (low and no alcohol options available)
• Unique learning and development opportunities

…And much more! Check out our Why Join Us page if you’d like more information.

You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.

The application

If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay! Please note that VISA sponsorship is not offered for this role.

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk.

You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!

Who we are

We’re the world’s most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti, to Strongbow, to Cruzcampo and many more.

It’s a fantastic time to join us. We’re leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.

When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive.

If you want to hear more about life at HEINEKEN from our colleagues, head over to LinkedIn and check out the hashtag #LifeatHEINEKENUK.

There’s no better place to untap your future. Join us, and brew a better career.