Title:  Customer Support Executive - Star Pubs

Customer Support Executive - Star Pubs

known internally as a Pub Operations Executive

Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: £24,628 base depending on experience plus full list of benefits listed below

Contract: Permanent
Closing date: Wednesday 4th February 2026

Did you know that HEINEKEN own over 2,400 pubs in the UK?  HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

Part of building a better future is supporting our lessees, ensuring they have the right tools to build their businesses and play an important part in their thriving communities. This would be impossible without gold-star colleagues who care about people, account management and everything we stand for.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Pub Operations Executive to join or Star Pubs team!
 
About the role
An exciting opportunity has come up in the Pub Operations team for an enthusiastic colleague. Reporting into the Pub Operations Team Lead and working in a team of 9, you will help the team provide first class administrative assistance to the Star Pubs estate.

Pub Operations focus on our Change of Lessee process using our Lease Management System and help identify blockers to keep the process simple. You’ll deal with a lot of important data (such as the validation and reclaim of all Star Pubs’ liabilities with external suppliers & local authorities)  and take ownership of the regional mailboxes, ensuring responses are turned around within SLA.

Working in Pub Operations provides fantastic development opportunities, whether it’s a greater understanding of the pub business, exposure to new systems and processes, or working with a diverse range of stakeholders.  It’s a fantastic role to kick start your career in Star Pubs.  Colleagues who have worked in Pub Operations have moved to other areas within HEINEKEN into roles in HR, Finance, Legal and of course other roles in Star Pubs - It's a great place to learn, develop and grow.

Who we’re looking for
We’re looking for someone who can provide that first-class service to their stakeholders! This role suits someone who will thrive in a fast-paced environment, enjoy working on multiple activities and able to effectively prioritise. Experience working with customers and dealing with systems would help you in this role.

If you;

• Have a high level of attention to detail and the ability to manage a heavy workload through effective organisation
• Can build meaningful relationships and experience in effective communication with internal and external stakeholder
• Are a competent administrator with a good working knowledge of all Microsoft Office packages (incl. Excel, Word & PowerPoint)
• Are comfortable taking action and learning along the way!

This could be a role for you!

Our ways of working 
Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you’re more than welcome to come and work from the office on those days too. 

Our Benefits
In addition to your base salary, you’ll also receive:

• An annual bonus
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available)
• Exciting opportunities to develop your career

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role.  We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are
Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support.

Apply today to discover Your Future, Untapped.