Title:  Customer Service Executive

Customer Service Executive
 

Known internally as a Just Add Talent (JAT) Executive

Function: Star Pubs
Location: Edinburgh (Gyle)

Salary: £23,148 base, depending on experience, plus full benefits listed below.

Contract: Permanent Opportunity
Latest Closing date: 29th April 2024. Please note, that we may close vacancies early when we receive significant numbers of applications, so don’t delay!
 

Did you know that HEINEKEN own over 2,400 pubs in the UK?  HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

Part of building a better future is supporting our lessees, ensuring they have the right tools to build their businesses and play an important part in their thriving communities. This would be impossible without gold-star colleagues who care about people, account management and everything we stand for.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Just Add Talent Executive to join or Star Pubs & Bars team!

About the role
As a member of our JAT Support Team you will be responsible in delivering outstanding customer experience as the first line of support for telephone and email queries from our managed house operators and internal departments.   You will ensure that all queries are resolved in a timely manner or re-directed to the appropriate owner of the issue. This involves you managing and maintaining multiple systems and being the guardian of a number of processes.

So what will you be doing? Here’s some of the key accountabilities.

• Ensuring all back-of-house administration is up to date.
• Be an escalation point for our JAT Operators for any supplier relations.
• Processing required payments to local authorities.
• Highlighting opportunities for process improvements

Who we’re looking for
We need a motivated team player with an aptitude for problem solving, effective multi-tasking and excellent communication skills. To be successful in this role you will bring a passion for delivering a great customer experience, high data input accuracy and ability to multi-task. Strong administration skills are a must!

If you;

• Have experience in customer service.
• Are confident speaking to people on the phone.
• Can build meaningful relationships.
• Are comfortable taking action and learning along the way!

 This could be the role for you!

We embrace learning and growth, and we anticipate there is scope to develop in this role. You’re also likely to bring experiences to this role that are not listed above – as long as you have a thirst for learning and development, not every box needs to be ticked when it comes to skillsets.

Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can.  To enable this, we ask colleagues to be in the office on Tuesdays and Thursdays and one other day of the colleague’s choice.

Our Benefits
As part of the team, along with your salary, you’ll also receive;

• An annual bonus
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers! (low and no alcohol options available)
• Comprehensive Opportunities to develop.
  
   

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early when we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk.

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert we all need the opportunity to grow and develop in the role.  We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to apply if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.