Title:  Customer Planner

Customer Planner - CS&L (Off Trade) - Secondment 

Function: Supply Chain

Location: Edinburgh

Salary: £34,000 - 36,000 depending on experience, plus benefits listed below.

Contract:  Perm

Latest Closing date: 20th May 2025. Please note we may close the application window early where we receive high volumes.

We’re looking for people to help us evolve for the future. If you’re ready to brew a better career, apply today to our Customer Planner role!

About the role
This is a customer facing role that will require you to collaborate with commercial colleagues and directly with the customer, both remotely and through face to face meetings, in order to develop a consensus on all areas of the forecast including base, promotions & NPD. You'll work with our Off Trade Customers and Sales teams, supporting all elements of Heineken’s supply chain to improve account forecast accuracy, maximise availability, reduce over stocks and reduce cost.

Who we’re looking for
Committed to continuous improvement and focussed on your own development too, you'll be keen to share best practice with the rest of the demand team and build influence with your customer contacts to drive close collaboration and shared accountability for forecast accuracy.  Previous Supply Chain experience required ideally within demand planning or a qualification within a relevant subject matter.

The Good bits:

• The opportunity to work across various different business functions
• The freedom to work autonomously, developing processes which best suit you, your customer, and your sales colleagues
• The opportunity to attend brand events
• The ability to contribute to the success of the customer business plan by highlighting gaps and identifying opportunities

How will it challenge you?

• Negotiating with professional negotiators!
• Working to deadlines in a fast-paced environment
• The requirement to assess numerous data sources, selecting those which deliver the best insights.

Transferable Skill sets required:

• Excellent analytical skills
• Ability to influence at all levels.
• Multi-tasking – always reacting to new developments.
• Ideally a working knowledge / understanding of the Off Trade
   

Skill set that will be developed:

• Commercial Acumen
• Negotiation
   

We embrace learning and growth and we anticipate there is scope to develop in this role. You’re also likely to bring experiences to this role that are not listed above – as long as you have a thirst for learning and development, not every box needs to be ticked when it comes to skillsets.
 

Our Benefits:

As part of the team, along with your salary you’ll also receive;

• An annual bonus
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers!
• Comprehensive Opportunities to develop.

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The application

If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role.  We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has peaked your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are:

We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.