Munkakör: Junior CRM Key User & Digitalization Manager (fixed-term)
Would you like to be part of a familiar, international team? Would you like to enjoy our passion, we share with our consumers, during work? Join us, if you are ready to work on tasks and projects with high responsibility in an exciting, innovative market environment, where we appreciate and support you to realise your personal ambition!
Responsibilities:
Providing and continuously operates a well- functioning, transparent and integrated sales activity system (SEM)
- Concept for Business Blueprints, design, implementation, testing and training with the goal to implement and roll out SEM in the company.
- Participation in the planning and implementation of complex infrastructures, including E2E testing and training
- SEM releases management (coordination , communication across other departments and testing)
- Knowing the system and all the processes in it, using actively every system functionality in the system and will make suggestions to make the processes more efficient
- 1st Level Support for the user - First level of support, go-to person for sales reps and firs level of back office
- Coordination with the teams to ensure product availability
- Contributing with correct SEM set up to the SOP process as well as working in cross-departmental projects.
- Mapping, Collect and making complete documentation of business need for a system development – preparation of business side specifications for new projects
- Identify potential risks that endanger or negatively impact the goal of a good functioning system
- Ensure the documentation in the task area according to existing guidelines
- Close cooperation with Business Information Manager - Sales with aim of SEM development
- Develop and accelerate the digitalization of sales processes and tools
- Leading or participate in sales digital projects from start to launch
- Further development of commercial systems, jointly with local or global team
- Reviewing of current sales processes and explore new solutions to increase efficiency and digitalization
- Manage digital projects at sales team by working together closely with IT team to ensure that the solutions are fit for purpose
- Collect business needs and translate it to IT language
- Proactively looking for and collects organizational needs in the field of digitization in order to increase efficiency (including impact analysis)
Requirements:
- Higher university degree, mainly Economics, Information Technology (BSc or MSc degree)
- At least 2 years professional experience in Sales force system management, ideally in FMCG company
- High Excel knowledge and at least 2 years’ experience as Key user (is an advance)
- Native Hungarian
- Fluency in English
- Confident user of Microsoft CRM, Dynamics 365, MS Office programs (Excel, PowerPoint), PBI
- Analytically strong
- Strong Project management and change management approach
What we offer:
- International environment with a family atmosphere
- Good team and professional colleagues
- Opportunities for development
- Exciting, innovative portfolio
- Long-term, full-time employment
- A variety of fringe benefits: health insurance, cafeteria, commuting assistance, beer vouchers (for holidays and new product launches)
At HEINEKEN, we don’t just accept difference - we believe in it, we support it, and we thrive on it for the benefit of our employees, our products and our community. HEINEKEN is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.