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Customer Service Manager

The Customer Service Manager is responsible for:

  • Managing the day-to-day customer service department, including Order Management (from Order to Billing) and Customer Relationship Management (Query & Complaint Management)
  • Ensure up to date and accurate information on Customer Profile
  • Driving and implementing Customer Profitability, i.e. Cost-2-Serve and Logistics Trade Terms agreements
  • The interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships

Ensuring internal alignment both upstream with Production and Logistics and downstream with Sales and Finance for all Sales Channels.

Skills:

Ability to effectively work cross-functionally

Ability to think both on strategic and operational level

Strong E2E Supply Chain knowledge

Ability to understand and explain the financial and economic effects of Customer Service Management

Ability to effectively talk to the Customer and build strong relationships

Financial and commercial understanding

Strong project management skills

Strong Leadership Skills

Experience of working directly with Customers


Job Segment: Service Manager, Supply Chain Manager, Manager, Supply, Customer Service, Operations, Management

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