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Title:  Logistics and Customer Service Manager

Location: Stara Zagora

Function: Supply Chain

Department: Logistics and Customer Service

Type of Contract: Permanent




  • Leads the safety agenda in logistics and ensures continuous improvement and safety compliance to the company standards;
  • Develops the company logistics and customer service strategic plan in line with the company strategy and regional priorities;
  • Ensures the translation and the execution of the strategic plan into yearly operational plans and budgets;
  • Leads the translation of business needs and objectives into improvement opportunities and initiates development projects;
  • Brings in and champions new ways of working and advises on external trends and developments ensuring world-class logistics and customer service processes;
  • Drives Customer Satisfaction and loyalty by building a Customer centric organization;
  • Ensures efficient management of Logistics Service Providers and drives implementation of Customers collaboration plans;
  • Leads performance review meetings for all Logistics and Customer Service departments, addresses deviations and ensures proper root cause analysis and problem solving;
  • Leads projects that impact the Logistics and Customer Service performance  and contributes to projects that go beyond the dedicated area;
  • Accountable for Logistics and Customer Services budgets and drives costs optimization and efficiency;
  • Ensures efficient site security management is in place according to HEINEKEN Security Standards;
  • Leads, develops and engages Logistics and Customer Service teams.




  • University degree, preferably in Logistic, Engineering or Economics;
  • At least 5 years of managerial experience in the area of logistics and customer service, preferably within a FMCG company and/or a production environment;
  • Solid understanding of core business processes related to logistics and customer service;
  • Solid experience in building and developing effective teams and successfully driving performance;
  • Project management experience;
  • Experience in leading organizational change initiatives;
  • Proven strategic thinking with an ability to incorporate data and analytics in decision making;
  • Proficient in communicating, building influence, and developing relationships at all levels;
  • Strive for continuous learning and professional development;
  • Proficient in English;
  • Highly proficient in MS Office; experience with SAP or other ERP systems.


What we offer:


  • Strong focus on the Health and Safety at work;
  • Work in an open and friendly environment;
  • Inclusion and diversity at the working place;
  • Opportunity to work in challenging projects, share experience and get a global exposure;
  • Attractive career development opportunities – locally and internationally;
  • Competitive remuneration package;
  • Additional benefits.



ZAGORKA was founded more than 120 years ago. In 1994 the Company joins the family of HEINEKEN the most international brewer in the world with impressive portfolio of over 250 international, regional, local and specialty beer and cider brands. Dedicated to innovation, long-term investment in brands, as well as projects through its “Brewing a Better World” sustainable development strategy, which embedded in the company's business to add value to all stakeholders. HEINEKEN has 85,000 employees in over 70 countries.

ZAGORKA is committed to creating highest quality beers and ciders in a sustainable and responsible manner. The portfolio of the Company offers a variety of high quality beer and cider brands: Zagorka, Heineken, Ariana, Birra Moretti ,Amstel, Stolichno, Starobrno, the cider Apple Thief. Non-alcoholic suggestions with Zero Zone: Zagorka 0.0%, Heineken 0.0% and Ariana Radler 0.0%.

Job Segment: Logistics, Service Manager, Supply Chain Manager, Supply Chain, Operations, Customer Service

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