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Title:  Officer - Trade Services

ROLES & RESPONSIBILITIES

  • Providing technical support to APBS Sales & Marketing teams required by the outlets.
  • Plan daily activities for contractor, pertaining to installation, equipment withdrawal, upgrading of draught equipment and others as requested from Sales teams and external customers. 
  • Monitor & control the sanitation servicing team on daily servicing to APBS’s draught beer dispense systems and audit their performance on monthly basis.
  • Provide technical support and standby for draught beer equipment installation, use and servicing during major events such as the Singapore Sports Hub events, Singapore GP F1 etc. Weekend support and standby may be required from time to time.
  • Conduct draught beer equipment inspection in various outlets:-
    • To make sure servicing agents carry out sanitation program within the specify time frame.
    • To audit servicing agents in outlets to ensure sanitation procedure is strictly adhered.
    • To initiate upgrading of equipment.
  •   Conducting on the job training for outlets’ bar staff
    •   To ensure bar staff understand the functionalities of the draught beer equipment
    •   To educate bar staff in servicing quality beer in correct glassware and correct beer pouring techniques.
    •   To educate bar staff in maintaining draught equipment by following the bar operating procedure.
  • Technical and Product complaints
    • Ensure all complaint calls are responded to by the contractor and follow up to ensure performance
    • Consolidate monthly complaint statistics.  
  • To maintain departmental ISO/HACCP standards / Department Safety aspects.
    • Updating of new procedures and changes made in ISO procedures and work instructions.
    • To make sure department adhere to the safety aspect conditions.
  • To test and ensure functionality and quality of new draught beer & chilling equipment.
  • To ensure Installation and Servicing expenses by contractors are within budget.
  • Managing of catering equipment (Portable draught beer system) with dealers.
  • Manage spare parts utilization and stock in the Trade Services store

 

EXPERIENCE REQUIRED

  • ITE/Diploma in Mechanical / Electrical Engineering.
  • Technical qualification in Airconditioning & Refrigeration Engineering will be an added advantage.
  • Minimum 2 years’ experience in servicing FMCG/F&B industries.
  • Good knowledge of electrical, mechanical & refrigeration.
  • Must have driving license and own a car


Job Segment: Engineer, Electrical, Supply, Electrical Engineering, Supply Chain, Engineering, Operations

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