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Title:  Tour Employee Heineken Experience

Tour employee

Team and department = Heineken Experience


Job purpose

Receiving guests and internal and external relations of HEINEKEN and others by being the ultimate brand ambassador by creating lasting memories and exceeding expectations of Heineken Experience tour guests, in order to represent and to reinforce the image of the company and her products and services.


Your responsibilities

Being an ultimate host for visitors

  • Welcoming guests with a positive appearance and act as the ultimate Heineken ambassador
  • Handle questions and/or complains of guests on a correct, in time and customer-friendly manner, independently, or in consultation with the Floor Manager
  • Guide the VIP Tour for specific groups according to operations schedule


Operations & security

  • Working on the day to day operations on key positions in the tour, e.g. info desk, cash desk, brew you coordinator, entrance host, best damn bar coordinator and brew room.
  • Be aware of the safety within the HEX and identify and inform the Floor Manager pro-actively about possible risks and safety improvements
  • Taking care of a clean and representative work environment
  • Provide first aid support when needed (BHV)
  • Being up to speed on the HACCP and ARBO-Precautions and translating daily work-environment
  • Identify and inform the Floor Manager pro-actively about possible process and tour improvements


Being an ultimate role model

  • Guidance to Flex workers and act as an ultimate role model
  • Cooperate in a positive way with the Floor Manager, other tour employees and flex workers
  • Being the ultimate draught master, understanding the techniques and knowledge of Heineken beer


HEINEKEN Behaviours

We bring people together to create lasting memories. Three main areas are important:

  • Fix the basics
  • Invest in our people
  • Exceed expectations


Put safety first: Safety goes beyond the brewery gates - it is for all of us, all of the time. At the end of every day we want to go home safe and well. Taking care of ourselves and those around us is always our top priority.

  • Lead by example, demonstrating safe behaviour in everything we do. 
  • Pro-actively takes care of a safe environment for the team and for guests.
  • Promote the safe and responsible enjoyment of our beers and our ciders.


Act as an entrepreneur: We are passionate about the HEINEKEN Experience. We always take responsibility and act as if we are owners. We want to exceed expectations and we keep looking for opportunities to professionalize our business, for today and tomorrow.

  • Go the extra mile with passion and drive.
  • Initiate new ideas in order to professionalize in your work field
  • Respond pro-actively to the guest needs for an outstanding guest experience.


Collaborate through trust: We always think of 'we' before 'me'. We believe in the power that comes from our relationships and working together for a common goal. All our leadership teams set the example for this alignment.

  • Trust in de capabilities of our colleagues.
  • Actively seek out diverse perspectives and different ideas.
  • Pro-actively collaborate with colleagues of your team and from other departments.


Keep it simple: We make things simple internally so that we can focus where it matters - winning in the market place. When things are simple they are easier to explain, operate and more likely to work. Better done than perfect.

  • Communicate on a collaborative manner.
  • Brings focus in own work.
  • Uses common sense and comes forward with concrete proposals.


Learn, to improve: We are open-minded and eager to learn. We keep moving forward without forgetting the lessons of the past. We value experience, data and insights as vital business assets. Our individual learning drives business success.

  • Gives (and asks for) honest and constructive feedback.
  • Continuously develop ourselves and support the development of others.
  • Have a curiosity for others’ views and diverse experiences.
  • Gives input for evaluation and improvement.


Business context

Heineken Experience is a bustling attraction and event venue in the heart of Amsterdam. The former brewery welcomes over 1MIL every year and numerous events are hosted in the state of the art meeting and events centre.

The Heineken Experience is growing and will continue the competition with the biggest tourist attraction in Amsterdam.


Your profile

  • MBO, preferably hospitality
  • Experience in a service oriented role / Hospitality / Dynamic environment
  • Strong storyteller skills


  • Dutch
  • English
  • Preferably more

HEINEKEN Experience is 365 days open on an annual base. Your flexible availability during the evening, weekend and holidays is required. 

Apply now »