Tour Employee

Tour Employee – Heineken Experience

Type: Full-time

Closing date: 28th March 2025

Join the Heineken Experience team as a Tour Employee and become the ultimate brand

ambassador for one of the world's most iconic breweries! At our bustling attraction in the

heart of Amsterdam, you’ll create lasting memories for guests from around the globe. With a

variety of exciting roles, from welcoming visitors to guiding VIP tours, you’ll be at the forefront

of showcasing Heineken’s rich heritage and exceptional products. If you’re passionate about

delivering outstanding guest experiences and want to work in a dynamic and vibrant

environment, this is the perfect opportunity for you!

Your Key Responsibilities:

• Welcome guests with a positive appearance and act as the ultimate Heineken ambassador.
• Handle guest questions and complaints in a timely, customer-friendly manner, independently or in consultation with the Floor Manager.
• Guide VIP tours for specific groups according to the operations schedule.
• Perform day-to-day operations in key positions within the tour, such as info desk, cash desk, brew room coordinator, entrance host, bar coordinator, and brew room.
• Maintain awareness of safety within the Heineken Experience (HEX) and proactively inform the Floor Manager about potential risks and safety improvements.
• Ensure a clean and representative work environment.
• Provide first aid support when needed.
• Stay informed about HACCP and ARBO precautions and translate these into the daily work environment.
• Identify and inform the Floor Manager proactively about possible process and tour improvements.
• Guide and act as a role model for Flex workers.
• Cooperate positively with the Floor Manager, other tour employees, and Flex workers.
• Be the ultimate draught master, understanding the techniques and knowledge of Heineken beer.

Who you are:

MBO or Bachelor’s Degree in relevant field

• Min 2 years of experience in a hospitality leadership/supervisory role
• Guest engagement experience (storytelling experience is a plus!)
• Flexible and ability to manage uncertainty and work under pressure
• Proactive mindset & solution oriented
• Excellent command of the English language (both spoken and written)

What’s in it for you – let’s uncork:

• A gross annual starting salary ranging of EUR 38,520.00, excl. holiday allowance
• An irregularity allowance of 23.4% of your annual gross salary due to working shifts
• Plenty of vacation time: enjoy 20 vacation days per year, plus a flexible budget to add a few extra days
• Work/life balance: you will be working a rolling schedule wherein you work 3 days and then get 2 days off for the entirety of the year
• Stress-free commuting: enjoy easy travel with an NS Business Card for public transport, making your daily commute simple and stress-free
• Sustainability at heart: join a company committed to making a positive impact—HEINEKEN aims to have CO2-neutral locations by 2030
• Grow with us: we offer endless opportunities for you to learn, grow, and explore new career paths, both locally and globally

Let’s meet!

Are you excited? Applying is simple: send us your updated CV that demonstrates why you’re a perfect match for this role. Want to really stand out? Include a cover letter to set yourself apart.

We look forward to receiving your application. The application deadline for this position is March 28th. After the deadline, we will review applications and you’ll receive a response within 5 business days. Cheers!