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Process Lead BPM

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Date: 17-May-2023

Location: Amsterdam, NL


Job Purpose

As Regional Process Lead you are a SME in the BPM process (end to end) and you are the first point of contact for OpCo Process Lead.

Your primary objective is to ensure the implementation of the Global Template solution following the CORE transition methodology.

Regional Process Leads are co-responsible, together with the OpCo Process Lead, for coordinating and facilitating key user meetings, system configuration, module testing, scheduling key users for system tests, preparing process documents, approving training documentation and relevant end user training.


Roles & Responsibilities

In this role you are responsible for:

  • Identification and analysis of user requirements within their functional areas
  • Provide expert knowledge of the subject area and the transition methodology
  • Be responsible for the successful closing of gaps between “as-is” and “to-be” situation
  • Ensure configuration, processing and implementation of process area software modules and relevant interfaces
  • Identify business process / technology improvements and changes and escalate them to the Business Solutions team
  • Actively promote the adaptation of business practices and adoption of processes utilised by the new Global Template solution
  • Support the OpCo on their change management journey and in making the change stick.
  • Jointly drive and execute engagement with (key) stakeholders.
  • Work with the OpCo to develop necessary processes or procedural changes in the OpCo to accommodate the Global Template solution
  • Work with the OpCo to foster active participation and ownership of the new solution (processes & tools)
  • Ensure a proper and effective knowledge transfer (e.g. documentation, training, etc.)
  • Provide a communication link between project teams through attendance at regular Project Team or Team Leader meetings
  • Contribute to status reporting
  • Thoroughly perform testing of the tool and associated procedures to confirm that the primary business requirements are met
  • Input issues into the main log (e.g. open issues log) that surface during configuration, training or other team activities and also follow-through on resolution of those issues
  • Contribute to continuous improvement of the transition approach and Global Template solution
  • On-board new team members in your process area and transition methodology
  • Adequate handover to Business As Usual after Stabilisation phase of the transition


Experience & Profile

  • Education: University Masters Degree 
  • Work experience: 5+ years in complex projects in an international environment
  • Required work experience: Demonstrated 5+ years work experience in field of expertise
  • Other fields of expertise: communication skills (verbal, written), analytical and process management, change management (Heineken change model)
  • Functional skills: ability to distil voice of the customer and converting this into initiatives, Experience working within and implementing complex change projects, problem solving skills that use techniques to identify the root cause of the issue 
  • Languages: Fluent English (verbal, written) required, French is a plus

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