Share this Job

Junior Customer Service Deployment Lead (CORE)

Apply now »

Date: 23-Nov-2022

Location: Amsterdam, NL

Company: HEINEKEN

Junior Customer Service Deployment Lead (CORE)


Fulltime, JG 20

  

The Global Customer Service & Logistics (CS&L) department is responsible for functional leadership of CS&L programs and capabilities. This role will support the deployment of customer service platforms as part of the CORE (global technology transformation) roadmap.

 

Your responsibilities:

As the Deployment Lead of the Customer Service CORE platforms you will:

  • Be responsible for supporting successful business transitions of OpCos on quality, time, scope, budget.
  • Translate Customer Service strategy in strong digital capability through implementation of Customer Service CORE platforms (Agent Order Taking or Logistics Trade Terms).
  • Realize the yearly project roadmap.
  • Manage relationship with CORE deployment team and Product Owner.
  • Provide guidance and supervise OpCo deployment as a SME.
  • Execute work applying practical methods and processes.
  • Provide content expertise, hands-on involvement, and overall project management of the implementation in close collaboration with the CORE deployment team/local OpCo teams.
  • Create a global blueprint for training materials and perform selected platform trainings.
  • Support activity of CORE change and communications workstream.
  • Align and manage localization requests with Product Owner, CORE deployment team and OpCo.
  • Autonomously drive the OpCo engagement and project agenda in alignment with CORE deployment team.
  • Transfer knowledge and gradually hand over responsibilities to OpCos.
  • Sharing best practices and learnings across OpCos and within the Global CS&L team.

 

Important skills and competencies:

  • Market to Cash process knowledge and analytical skills, able to communicate and work with relevant SMEs.
  • Inspiring leader with strong relationship skills (within HEINEKEN organization) to influence, support and drive priorities.
  • Effective communicator, able to manage multiple stakeholders and skilled in finding common ground.
  • Knowledge about working in an agile environment.
  • Strong communication skills - both verbal and written.
  • Fluent English (verbal, written) required. Other languages will be considered as an advantage.
  • Leadership behaviors: Connect, Shape, Deliver, Develop.
  • Team player, customer-centric attitude, you work and collaborate well with business teams & teams in the field.
  • Deal with uncertainty and challenges constructively.
  • Agile mindset, able and willing to constantly adapt to changing realities.
  • A specialist and a team player.

 

 

In order to be successful in this position we expect you to have:

  • 6+ years relevant working experience (excellent practical knowledge of Customer Service operations and overall Market to Cash process. Experience in Leading people in a SC context.)
  • Bachelor or Master Degree preferably in Supply Chain, Sales or Business Management.
  • Experience with customer service platforms, ERP implementations.

 

We offer you

  • A work environment where your personality, knowledge and competences are the key to success.
  • Gross annual salary between € 65.000 and € 90.000 (based on fulltime employment).
  • Learning & Development training courses in line with your position and ambition.
  • Laptop & phone.
  • 20 vacation days and flexible budget to buy extra.
  • Compensation for travel expenses.
  • Pension plan where HEINEKEN covers 2/3 of the costs.

 

About HEINEKEN 

Every day we work with pride on our great products that you've certainly had in your hand at a party, during a work meeting or at home with friends. HEINEKEN is much more than just beer. Did you know that brands like Cristal Clear, Royal Club, Heineken 0.0, Amstel Radler and Birra Moretti are also part of HEINEKEN? We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and competencies are the success of our organization. 

 

Embracing and celebrating diversity is core to HEINEKEN’s purpose of “brewing the joy of true togetherness to inspire a better world”. We believe that people as diverse as our brews – including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style – enrich our lives and strengthen our business. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all.

 

HEINEKEN Global Supply Chain

HEINEKEN Global Supply Chain is a special operating company within the global HEINEKEN group. We support all Heineken breweries worldwide in the broadest sense of the word.

 

How to proceed?

Are you interested? Please apply via the green application button. If you would like to learn more about the position of Customer Service Program Manager (CORE) or have any questions, please feel free to contact Janne Schilling via Janne.Schilling@heineken.com.

 

Selection process:

  1. Apply with CV and cover letter.
  2. Introductory meeting (Recruiter/Business)
  3. Follow-up interview (HR/Business)
  4. A day at the office or an assessment; varies by job group
  5. Job Offer
  6. CHEERS, welcome to HEINEKEN!


Job Segment: Logistics, Supply Chain, Supply, Project Manager, Operations, Customer Service, Technology