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Business Analyst Robotics & Automation

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Date: 25-Nov-2022

Location: Amsterdam, NL, 1017 ZD


This role is part of the Global D&T department of HEINEKEN International and is located in Head Office Amsterdam. D&T is proud to bring cutting-edge innovation, strong technology and advanced analytics to HEINEKEN. With speed and agility we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition.


You will be part of the Global Robotics & Automation (R&A) product team, which is one of the product teams within the Toolkit portfolio. The R&A team is part of the umbrella team called Smart Technologies, which also consists of a team that is specialized in OutSystems (Low-code) and a team that has various Microsoft products like Chatbot, Power Apps and Power Automate Cloud.


Your role at HEINEKEN


The Robotics & Automation Business Analyst has the primary task to support stakeholders with automation identification and preparation, and to support the Product Owner in translating and refining the business requirements of potential RPA (Robotic Process Automation) process candidates into a buildable RPA solution together with the RPA Developers and System Admin. The Analyst role is focused on the implementation of the functional requirements and working in close cooperation with our HEINEKEN business teams. Besides the focus on RPA processes, you will also support the overall team with internal projects like driving Proof of Value’s and team / process optimizations.   

The product teams in Heineken D&T are structured and empowered by the organization to organize and manage their own work. All D&T product teams work in a setup according to agile framework and scrum methodology.


Your responsibilities would include:

  • Supporting the Product Owner in translating functional requirements of potential RPA business processes into actual RPA solutions;
  • Participates in the full RPA life-cycle, being business intake, technology selection, IT readiness and all required support during development, testing and go-live;
  • Understanding business requirements, assessing the complexity of these and translate and maintaining process design documentation and communication of functional and process changes;
  • Ensuring the product design and implementation adheres to functional requirements and HEINEKEN standards and best practices (i.e. Quality, Architecture, Compliance & Security);
  • Delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture;
  • Collaborates with RPA Developers on the solution design to ensure it conforms to overall best practices;
  • Driving Proof of Value’s and other internal team projects;
  • Conducts continuous improvement analysis on existing internal processes and identifies process optimizations;



Are we looking for you?


We are looking for someone with an agile mindset who can easily work in changing conditions and collaborate with various people, cultures and stakeholder levels.


As qualifications, our ideal candidate would have:

  • You have Bachelor/Master’s degree;
  • You speak English fluently;
  • You have a proven track record as Business Analyst (minimum of 4+ years’), with at least 2 years of experience as RPA Business Analyst;
  • You have problem solving and root cause identification skills and you are not afraid to drive projects and really take ownership in making it a success;
  • You are able to drive decisions and recommendations about which technology is the most suitable for the business process / problem;
  • You are analytically and quantitatively strong and are highly structured;
  • You have excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people;
  • You are a team player and you are able to work effectively at all levels of the product team with the ability to influence others to move toward consensus;
  • You are able to identify and understand multiple stakeholder perspectives and "truths" and bring an open mind to understanding and build on the views of others;
  • You have can-do and hands-on attitude while dealing with some uncertainty in requirements & features to deliver MVP solutions;
  • You have experience of working in a deadline driven environment with rapid release cycles;
  • Preferably you have experience with working in an Agile environment;
  • Preferably you have experience with working with additional technologies like OCR, IDP and/or Process Mining;
  • Preferably you have technical skills / knowledge on RPA and other automation technologies.



What is in it for you?


At HEINEKEN, we have a proud reputation for the many career opportunities we offer our employees. Your career has the opportunity for being a unique journey, with a steep learning curve, across various brands, businesses or geographies. Next to a collaborative, international working environment, we will offer you a very rewarding salary and excellent secondary benefits.


This includes:

  • An extensive and rewarding pension-plan;
  • Various training courses as part of your personal development plan;
  • A new laptop and phone;
  • Employee discount for health insurances;
  • Remuneration for travel expenses;
  • Flexible working hours and the flexibility for working from home.




Our proud history as a family-owned, independent brewer stretches back 150 years. We brew the highest quality beers, build globally loved brands and strive to do both of these things as sustainably as possible.

With a larger global presence than any other brewer in the business, we’re able to draw strength from the diverse regions we operate in and sell to – driving consumer trends and opening up new market opportunities in the process.


No matter where our more than 84,000 global employees are based or what role they play, each one is driven by the same goals and united under the same values.


Embracing and celebrating diversity is core to HEINEKEN’s purpose of “brewing the joy of true togetherness to inspire a better world”. We believe that people as diverse as our brews – including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style – enrich our lives and strengthen our business. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all.


It’s what makes us proud to say We Are HEINEKEN.



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