Title:  Technology Specialist (Business Systems)

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Immediate Superior: Delivery Mgr. Operations, Commercial & Marketing
Location: Stellenbosch
Function: Digital & Technology
Sub Function: Digital & Technology - Operations
Type of Contract: Permanent 
Reference Number: 126290 
Closing Date: 19/12/2024

 

The Technology Specialist (Business Systems) will be responsible for basic specifications relevant for development, implementation, and maintenance. This team will be responsible for 3rd line User Support and supporting shift related functionality.  

 

Key Responsibilities:

• Perform 3rd line user support by diagnosing and resolving application problems 
• Perform application maintenance, configuration and documentation. 
• Analysis and understanding of existing customised application configuration and development. 
• Work closely with developers to develop appropriate application enhancements where applicable and prepare specification.
• Collaborate with cross-functional teams, including process & solution analysts, project managers, developers, to define and deliver technical projects related to relevant applications.
• Assist Process & Solution Analysts to identify process improvement opportunities through the use of existing or future technologies.
• Play key role in multiple concurrent projects.
• Handover to Support and Training teams.
• Assist with 3rd party vendor SLA management where relevant
• Quality assure and testing application configuration and development. 
• Identify and report recurring system problems. 
• Facilitate end-user training on ad hoc basis (supporting 2nd line support)
• Perform after-hours standby and work in shifts to support 24/7 operations
• Resolve identified, allocated risks
• Ensure compliance of policies, procedures and risks

 

Education and Experience:

• Relevant Bachelor's degree or diploma
• Minimum of 2 years solid relevant Module/Application experience including:

            - Module Integration and non-SAP Integration essential

            - API and Apigee knowledge advantageous

• Excellent verbal and written communication skills
• Strong presence and ability to interact with all levels of users 
• Successful teamwork experience and demonstrated leadership abilities are required
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements in area(s) of expertise
• S/4 HANA experience advantageous or the ability to advise on future S/4 HANA functionality for applicable module(s) where SAP is assigned application.
• A strong track record of professional success
• Exposure to Agile/DevOps working environment advantageous
• Configuration and development experience in relevant modules/applications.
• Ability to work under pressure.
• Strong data management abilities
• Valid driver’s licence.

 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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