Title:  CIC Credit Controller International

Responsible for contacting Africa & International debtors and collection of outstanding payments, as well as managing claims and disputes arising from the export customers. Internal & external stakeholder management and relationship building is key to this role.  

• Analyze payments and identify short payments and disputes.
• Reconcile differences and apply the payments to invoices.
• Contact debtors for payments/outstanding amounts on accounts.
• Send letters of demand (post reminders, follow-ups and final demands being sent out)
• Manage the process of collections to legal action.
• Conduct reconciliations once payment has been made.
• Investigate validity of claims when a customer submits a complaint.
• Handling of quality claims (e.g. glass in wine, open bottles, etc.)
• Off-setting of in-country expenses (marketing/advertising) to be deducted from invoices
• Collecting information for reports on the claims and disputes that have been submitted
• Manage VAT implications.
• SA Reserve Bank approvals update annually.
• Identify repayment opportunities for accounts in default.
• Repayment requests management
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
• Proactive risk identification, mitigation, and management
• Ensure compliance to Order to Cash policies, procedures.
• Compile, submit and present various reports as require.
• Provide progress reports and performance reports when required.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of the team where gaps have been identified.