Title:  Cluster Logistics Manager Gauteng North

1. Purpose of the job

• Responsible for managing a depot and leading a cluster of depots within a geographical area. This role requires strong operational execution and customer service capabilities, as well as the ability to lead and manage teams.
• Responsible for leading the operational relationship with customers within their Cluster, driving customer and operational excellence. This role requires an operational expert who can collaborate with sales leadership, customer services and supply chain to enable growth through operational excellence.
• Ensuring the optimal balance of service and cost for Cluster and especially the compliance of agreed LTT and Allocation principles.
• Ensuring internal alignment with Customer Service, Primary Logistics, sales and Finance for identified Customers within Cluster.
• Drives Cost-2-Serve & identify improvements opportunities together with stakeholders & Customers.
• Manages and promotes communication and cross-functional collaboration with Sales and finance.
• Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction.
• Actively drives insights on Customer Profitability by ensuring Cost-2-Serve (C2S) visibility in-place for their Cluster.
• Forges strong personal relationships with key customers, sales and supply management at all times.
• Actively drives a customer centric culture in the team and ensures cross-functional alignment.

2. Key Responsibilities

• Safety & Sustainability: Drive safety and sustainability within Cluster. Lead by example. Put in place reporting and follow-up. Increase safety culture and cooperate with stakeholders.
• Ensure storage conditions are in line with HEINEKEN standards and obsolescence is minimized
• LSP (Logistics Service Provider) management.
• Depot Management: Manage the day-to-day operations of a depot, including inventory management, transportation, and warehousing.
• Cluster Leadership:  Lead a cluster of depots within a geographical area, ensuring operational excellence and consistency across the cluster.
• Operational Execution: Drive operational execution excellence, ensuring that depots within the cluster are meeting or exceeding key performance indicators (KPIs).
• Customer Service: Lead the operational relationship with customers within the geographical area of responsibility, ensuring that customer needs are met and that issues are resolved promptly.
• Team Leadership: Lead and manage a team of depot managers and operational staff, providing guidance, coaching, and development opportunities.
• Cost Management: Manage costs across the cluster, identifying opportunities for cost savings and ensuring that depots are operating within budget.
• Compliance and Risk Management: Ensure that depots within the cluster are complying with regulatory requirements, industry standards, and company policies, managing risks and mitigating potential issues.
• Collaboration with Sales Leadership.
• Collaborate in developing and executing the direct delivery growth strategy in conjunction with regional sales and Trade marketing to leverage TradeXpress/Secondary as an effective customer touchpoint.
• TPM and Continuous Improvement: Ensure the set-up and implementation of the Cluster Logistics Pilar, and drive improvement teams according to TPM methodology.
• Owns returnable management for the Cluster - drive improved circulation time, reduction of market losses and site losses (missing, broken and freight) within Cluster.
• Execute initiatives to drive performance within Cluster cascaded from Zone Manager.

3. Job Requirements

1. Education

• Bachelor’s degree in Logistics, Supply Chain Management or related field.

1. Experience

• 8+ years of experience in logistics management, including depot management and team leadership
• Proven operational execution and customer service capabilities
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent communication, collaboration, and interpersonal skills
• Experience with logistics management systems (LMS), transportation management systems (TMS), and warehouse management systems (WMS)
• Knowledge of depot operations, transportation regulations, and inventory management best practices

3.3.      HEINEKEN Behaviours

     Demonstrates HEINEKEN Behaviours aligned to role expectations:

• Deliver:
  • Play to win and celebrate success
  • Deliver the goods
• Shape:
  • Think consumer first
  • Make courageous moves
• Connect:
  • Champion a culture of belonging
  • Learn, share & reapply
• Develop:
  • Have real conversations
  • Embrace learning & growth

3.4.           Functional Competencies                                                                                     L1       L2        L3

1.        Languages

Fluent in English