Title:  Ops Supervisor

We Go Places! How about you?
Immediate Superior: Cindy Matshonyonga
Job Grade: 6 
Location: Louis Trichardt
Function: Supply Chain
Sub Function: Customer Service and Logistics
Type of Contract: Permanent
Reference Number: 136660
Closing Date: 19/05/2025

Role Purpose:

The effective management of all activities in the Distribution Centre Warehouse relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Heineken. The successful applicant will be the designated stand-in for the Logistics Manager as well as assist and support Heineken’s endeavour to become more responsive to our competitors, customers and consumers.

 Key Responsibilities:

• Ensure cost effective warehousing and distribution of company products
• Ensure the effective functioning of Optimal Transport Management, Customer Deliveries and Outsource services
• Responsible for the effective operation of all systems and procedures
• Ensure the cost-effective maintenance of company vehicles, material handling equipment and site
• Effective co-operation and communication with the local sales department 
• Assist the Ops Manager in engaging the transport suppliers to maintain optimal fleet uptime for deliveries 
• Conduct regular fleet inspections and ensure adherence to road traffic legislation
• Monitoring and understand fleet key performance indicators and implement corrective action plans where required and ensuring that SLA’s are in place
• Warehouse management including stock availability, quality, DOC and working capital
• Manage returnables and ensure that all product invoicing and empty returns procedures are adhered to
• Financial management including the reduction of overtime and the usage of temporary employees
• Ensuring Asset Management Master data is up to date and accurate
• Maintain a high level of customer service 
• Effective 3rd Party management 
• Responsible for the end to end Owner Driver management in line iwth the latest Owner Driver Management guidelines
• Ensure that customers receive deliveries within the agreed service levels and meet all customer service requirements 
• Ensure strict adherence to a Corporate Governance with regards to Risk and Quality 
• Understanding, implementation and adherence to the Internal Control measures such as ICC’s, ISO requirements, Owner Driver Audits and Operations Excellence
• Perform administration and reporting effectively
• Responsible for daily transport (Owner Driver) reconciliations (Losses and gains)
• Responsible for Settlement (returnable materials) reconciliations
• Hand held device (DRM Management) – responsible for the monitoring of connectivity 
• Responsible for Fleet COF and licensing 
• Management of Hired vehicles and Crew

 Role Profile:

• Fluent English
• Qualifications and experience    3-5 years relevant warehouse management/control experience in FMCG
• Diploma or Degree in Supply Chain Logistics
• Proficient understanding of materials and services procurement - preferably experience obtained in the bottling or beverage manufacturing environment.
• Microsoft Office: Excel
• SAP ECC or other ERP system. WMS.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.