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Title:  Trade Quality Manager

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Immediate Superior: [[Quality Assurance Manager SHERQ]] 
Job Grade: [[20]] 
Location: [[Johannesburg]]
Function: [[Supply Chain]]
Sub Function: [[SHERQ]]
Type of Contract: [[Permanent]]
Reference Number: [[110862]] 
Closing Date: 23/05/2024



To prevent food safety and product quality problems by improving the trade quality assurance framework and ensuring compliance. To lead customer and consumer interactions from a trade quality perspective. To reduce the cost of poor quality in trade. To enable sales teams and it’s supporting functions to maintain a stable customer relation. To lead the PQ pillar and drive continuous improvement in trade quality. To lead the implementation of NPI projects from a trade quality perspective. To ensure correct quality standards and practices are implemented in trade. To develop a trade quality vision including all relevant aspects: activities, process, organization structure, people development


Key Responsibilities

•            Integrate Health and Safety in all trade QA related workflows and procedures.

•            Integrate food safety in operational trade procedures and monitor consumer concerns.

•            Collection of safety data and utilisation.

•            Lead quality improvements initiatives in trade.

•            Support the operational teams to identify, understand and eliminate all trade quality


•            Support identification and maintenance of Q-Points.

•            Manage trade recalls and withdrawals.

•            Facilitate Incident Management team meetings.

•            Facilitate Crisis Management team meetings.

•            Lead customers and consumer communication.

•            Lead PQ Pillar: introduce and utilize advanced UPS techniques (Unified Problem Solving) for

               Trade related issues

•            Identification and driving of CVE through in-depth analysis of process, technology, recipes,

              Raw and packaging materials

•            Technological advice to all stakeholders.

              Integrate standardized trade quality activities into operational systems by reviewing and optimising systems,

              checklists, and standards.

•            Maintenance and optimization of all relevant trade quality management systems.

•            Management and optimization of all processes in the quality department.

•            Follow up on customer complaints: Verification of corrective & preventive action.

•            Support the development of Quality “Champions” within the operational teams.

•                                 Lead the introduction, participate in revising and optimizing (PDCA) the process: all trade related concerns

•                                 Adapt working patterns (shift patterns, overtime, temporary labour, etc.) to meet fluctuating trade quality demands.

•                                 Ensure that all employees receive appropriate training and continuous learning on quality control and assurance related skills &  techniques 

                                   Promote the food safety and quality awareness through facilitation of workshops, trainings, webinars, reward & reecognition

                                   Updates management on a regular basis (week/monthly) on results and trends related to trade quality.

•            Ensures that reporting systems are maintained and seeks to continuously improve.

•            Analyses data to identify single events, trends, and business impact

•            Compilation of annual budgets for the Trade Quality function.

•            Control budget expenditure on a monthly basis and reporting and follow up on all variances.

•            Proactively creates plans to address unexpected demand peaks.



             Bachelor’s degree. Higher education in Food Technology, Biotechnology, Chemistry, Biochemistry, Biology, Agronomy

             Engineering Chemistry

•                                Minimum 5 years’ experience in food and beverage production and technology, quality control and assurance systems at a 

at a                            senior level

                                  Experience in managing a team

                                  Quality and Food Safety Management Systems

                                  Laboratory operations in food and beverage production environment

                                 Brewing / Packaging / Utilities / NPI

                                 People management and leadership

                                 Continuous improvement methodologies like TPM / Lean / 6 Sigma

                                 Fluent in English


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Job Segment: Supply Chain Manager, Supply Chain, Quality Assurance, Lean Six Sigma, Operations, Technology, Management, Customer Service

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