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Title:  Telesales Representative

Build unrivalled customer partnerships by being customer centric. Effectively manage and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial Plan.

 

  • Key Result Areas        
  • Ensure that service standards are met in terms quality assurance, adherence to business processes and attainment of productivity targets.
  • Meet KPI qualifiers and standards
  • Ensure 100% database accuracy
  • 80% of execution is against 100% of documented SOP
  • Deliver NSV and volume target (LE) against Rig customer base
  • Deliver against gifting volume expectations
  • Ensure voice call service levels are met

 

Minimum Educational Qualifications:

Post Matric qualification (diploma / 1st degree highly desirable).                                 

 

Professional Experience:

  • 1 - 3 years leadership and trade experience.
  • 1 - 3 SAP knowledge and experience essential.
  • Liquor Industry experience advantageous.

 

Personal Attributes

Strategic Direction

Strategic Alignment

Business Analysis & Challenge

Integrating Perspectives

Financial Compliance

Continuous Process Improvement

Risk Management

Stakeholder Management


Job Segment: ERP, Risk Management, Database, Call Center, Inside Sales, Technology, Finance, Sales

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