Title:  P&CI Commerce & Support Manager

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Immediate Superior: Head of Company Secretarial Services and P&CI
Location: Sandton, Johannesburg
Function: Finance
Sub Function: Process & Control Improvement
Type of Contract: Permanent
Reference Number: 117650
Closing Date: 16/08/2024

Purpose:

The core activities of the P&CI Commerce & Support Manager is to support and advice the Head P&CI, Local Management, Functions in the following areas: 1) Controls Monitoring, 2) Process & Control Management and 3) Continuous Process Improvement (CPI). These activities are driving the continuous improvement, monitoring/testing, design and implementation of processes and controls.

Additional areas include: 4) Risk Management, 5) Compliance, 6) Fraud Management and 7) Assurance.

The P&CI Commerce & Support Manager assists the Head P&CI in coordinating the Lines of Defense activities (including Global Audit and External Audit).

The P&CI Commerce & Support Manager supports the Head, P&CI in running the P&CI Function. P&CI is a trusted partner for Local Management and Functions in achieving business objectives, driving and implementing improvements in the organisation’s processes and strengthening the internal control environment. The P&CI function is the custodian of the HEINEKEN Internal Control Framework and the HEINEKEN Continuous Process Improvement (CPI) Framework in Heineken Beverages.

Key Responsibilities:

• Process & Control Management:

          Provide direct support to the Head P&CI to ensure business processes and controls are appropriately designed,               

          constructed, implemented and maintained.

• Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
• Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.

• Control Monitoring:

           Provide direct support to the Head P&CI to monitor and test control effectiveness and drive the implementation of 

           remediating actions.

• Ensure that the effectiveness of controls is monitored and/or frequently tested.
• Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.

• Process Improvement:

          Provide direct support to the Head P&CI to embed a process improvement culture, drive process and control   

         improvement  and realise benefits.

• Drive a culture of continuous improvement, benchmarking and innovation.
• Build process improvement capabilities through training and people development.
• Challenge existing processes to identify improvement opportunities using benchmarks and external best practices

• Risk Management:

          Provide direct support to the Head P&CI to lead the process of Risk Identification, Assessment and Response and           

         monitor existing and emerging risks.

• Drive the implementation of a comprehensive Risk Management (RM) framework.
• Identify relevant risks for the business. Analyses, measures and evaluates risks.
• Conduct Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.
• Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

• Fraud Management:

          Provide direct support to the Head P&CI to improve fraud prevention and detection and support fraud investigation when

          required.

• Raise fraud awareness through promoting the ‘Speak-up’ procedures.
• Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
• Discuss and support incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
• Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit.

• Compliance Management:

          Provide direct support to the Head P&CI to provide assurance that processes and controls are designed, implemented

          and operating in line with the relevant policies, procedures and HEINEKEN Rules.

• P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provide advice, support and challenge during the implementation of policies (global & local).
• Register, track and log policies & procedures. This includes the review and challenge of the self-assessment activities.
• If requested, provide advice, support and challenge to the design of policies (global & local).

Education & Experience:

• Minimum of financial tertiary qualification
• CA (SA) / CIA
• Six Sigma
• Minimum 6 to 12 years of experience
• Extensive experience within internal audit of international companies, including experience of operational audit, risk management.
• Proven ability of working in an international setting.
• Business experience in line manager role is an advantage.
• Experience and proven success in managing and developing teams.
• Proven success in influencing management and performing Management controls reviews, providing strong effective business-oriented recommendations.
• Ability to travel locally and internationally (up to 50%)
• Development and leadership of projects based on risk evaluation and/or business consulting.
• Broad knowledge of internal control.
• Development of audit programs and budgets.
• Solid experience in process analysis.
• Creation of Policies and Procedures.
• Leadership capabilities and ability to communicate effectively, including excellent report writing skills.
• Ability to collect and analyze complex data, evaluate information and systems and reach logical conclusions.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.