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Title:  Ops Supervisor

We Go Places! How about you?

Function: Commerce
Sub Function: Commerce - Sales - Other Support
Type of Contract: Permanent
Reference Number: 99500 
Closing Date: 15/05/2024

Applications are invited for the above-mentioned position within the Sales- Operations function, based at Ladysmith. The successful incumbent will report to the Operations Manager.


Purpose of the Position:

The effective management of all activities in the Operations relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Heineken Beverages. To assist and support Heineken Beverages’ endeavoured to become more responsive to our competitors, customers and consumers.


Key Performance Areas would include, but are not limited to:

• Ensure cost effective warehousing and distribution of company products

• Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services

• Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments

• Oversee the Warehouse to ensure stock availability and quality

• Minimise overtime and temporary employee usage

• Maintain a high level of customer service

• Manage performance of contractors according to the agreed SLA

• Assist in development of Business plans in line with relevant guidelines

• Effectively handle customer complaints and ensure corrective action taken

• Ensure strict adherence to Corporate Governance

• Evaluate and maintain loss control procedures on an on-going basis

• Ensure routine Quality Control inspections in Operations

• Understanding, implementation and adherence to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits, and Operations Excellence

• Perform administration/reporting effectively

• Improving business processes to ensure achievements of Business Objectives


The successful candidate must have the following qualification, skills and experience:

• A relevant tertiary qualification

• 1 - 3 years of relevant experience in FMCG Logistics / Distribution Environment

• Proficient in MS Office,

• SAP, Strato, experience beneficial

• The ability to work under pressure and meet tight deadlines

• Excellent communication skills (both written and oral) and sound presentation skills

• The ability to work after hours and / or shifts if necessary

• Knowledge of all relevant legislation

• Knowledge of customer service principles and practice

• Experience in a customer service environment is essential


Demonstrates proficiency in the following Behavioural competencies:

Lead Self

• Personal effectiveness

• Resilience

• Model the Organisation

Thinking and Innovation

• Business Acumen

• Adaptability

• Problem solving


• Customer focus

• Builds and maintain relationships

• Engagement skills


• Planning, Organising & Controlling

• Deliver Results

• Creates ownership Leadership


• Leading change

• Leading teams

• Leading individual performance


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Job Segment: Manager, Sales Operations, Warehouse, Operations, Management, Customer Service, Sales, Manufacturing

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