Title:  Digital & Technology Lead: Support

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Immediate Superior: Head of Business Solutions
Location: Stellenbosch, Western Cape
Function: Digital and Technology
Sub Function: D&T Business Solutions 
Type of Contract: Permanent
Reference Number: 155390 
Closing Date: 14/04/2026

Accountable for managing the Digital and D&T demand for specific business function(s) and successful delivery of Technology solutions compliant with the HEINEKEN enterprise architecture. The D&T Lead owns the end-to-end relationships to the business function, closely interact on all levels to give inputs into and delivery of digital transformation.

Key Areas of Responsibility:

Strategic planning & execution

• D&T strategic business partner to relevant functions
• Engage with and input into the business plans and strategies.
• Engage with suppliers and industry experts as to developments in D&T, FMCG and relevant function industry.
• Gives input into D&T Function specific strategy and budget in line with global guidelines.
• Translate into a D&T Function specific plan, including Multi - year objectives, considering the business / functional strategy and business & company digital project portfolio.
• Facilitate trade-off decisions as to when priorities need to be changed.
• Ensure the execution of the year plan (including projects) as well as management of the operational processes and activities in accordance with the relevant stakeholders.

Business-D&T alignment and Demand Management

• Drive adoption of digital tools within Heineken Beverages.
• Understand business needs and requirements, manage priorities, define and maintain a Functional solutions portfolio with strategic multi (3) year roadmaps for each solution that is aligned to the OpCo and Global Function strategic roadmaps.
• Understand business objectives and integration requirements of the OpCo using both business and technical skills.
• Be the partner of the Business function and work with business representatives to develop and maintain a Digital and D&T solution portfolio.
• Collaborate with Central GIS teams to align decisions on strategic Initiatives related to the applicable functional area.

Solution definition to implementation

• Translate requests and roadmaps in D&T solutions proposals (processes, solutions, services and tools) collaborating with GIS and local Enterprise Architecture team and/or third-party suppliers, following GIS guidelines and analysing the integration with existing systems.
• Contribute to the creation of those business cases for the development of new solutions.
• Contribute to the selection of third-party suppliers and collaborate with the Procurement team to prepare the tenders and define the contracts.
• Manage the project portfolio and coordinate the implementation of all programs for the reference function performing risk analysis, defining needed resources (internal and external) and ensuring that the D&T solution are aligned with standards (security, GIS and strategies).
• Manage and track all the change requests for the reference function.
• Manage the relevant budgets both for projects and change request for the reference functions.
• Manage the life cycle of D&T solutions for the reference area providing information material, performing an appropriate transition to the Service Delivery team, and ensuring continuous improvement while respecting business continuity.
• Ensure that D&T solutions comply with technology and data standards and fit within the overall HEINEKEN Enterprise Architecture and standards.

Financial Management

• Prepare, monitor, control Project budgets.
• Prepare, monitor, and control the annual department budget to ensure expenditure is in line with the Business plan.
• Optimal management of Opex and Capex.

Operations

• Ensure incidents logged for applications are handled within their functional area.
• Manages SLA adherence and escalations.
• Identification and management of Risks and Audit Findings

Business Partnering 

• Maintain and build relationships with internal customers and relevant parties.
• Represent D&T, when communicating with the business functions.
• Understand the cross-functional dependencies of the business asks and manage and own the delivery there of. This involves owing all delivery from D&T to the customer you are accountable for.
• Educate the business with regards to the Digital & D&T services, processes and technology.
• Engage the customer on a regular basis with the outcome being that the customer sees us as a business partner and D&T attains the optimal maturity level.

Research & Development:

• Gather, interpret and identify D&T developments and trends within the business / market and recommend measures to the process owner if necessary.\

People management:

• Lead the functional team and manage employees including recruitment, performance management and (career) development.
• Coaches and mentors’ direct reports.

Solutions Architecture

• Assure consistency of local application landscape.
• Maintain knowledge of application environment/landscape to drive standardization.

Education and Experience: 

• CA or CIMA Qualification required.
• 8+ years of experience in IT or related field.
• Experience with or knowledge of programming languages, operating systems, current equipment and technologies, system performance monitoring, cloud and mobile solutions
• Expertise in managing the implementation, configuration, and testing of solutions.
• Strong understanding of business and processes.
• Experience with define Digital & IT strategies and roadmaps.
• Proven experience in managing a senior team.
• Ability to explain complex technical processes to business stakeholders.
• Excellent people and conflict management, leadership and facilitation skills
• Experience on SAP ECC.
• Strong Change Management Skills
• Very comfortable with fluent structures and reporting
• Very strong analytical abilities
• Ability to work under pressure and on several initiatives concurrently
• Agile and waterfall methodologies.
• Agile certification advantageous.
• Strong problem solving and communication skills.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.