Title:  Warehouse Operations Supervisor

INTERNAL & EXTERNAL JOB VACANCY – Warehouse Operations Supervisor

We are seeking to hire a qualified and dedicated Warehouse Operations Supervisor at Job Grade 9, reporting to the Warehouse Manager at Kigali Soft Drink Plant, located in Kigali, Kicukiro.

CONTEXT:

The Warehouse Operations Supervisor is responsible for the smooth functioning of warehouse operations by directly supervising Warehouse controllers. This role ensures effective management of shift operations, including inbound and outbound activities, inventory management, and daily tasks related to goods movement and storage. The Warehouse Operations Supervisor ensures compliance with safety and compliance standards, supports continuous improvement practices, and fosters team development to align with overall warehouse goals.

JOB PURPOSE

• Ensure efficient and effective warehouse operations by supervising Warehouse Controllers, optimising resources, and maintaining high standards of safety, compliance, and productivity.

KEY RESPONSIBILITIES

1.   Safety

• Act in accordance with the safety regulations.
• Translate the safety regulations into practical working instructions and regularly assess warehouse operations to ensure compliance with regulations.
• Report accidents, incidents, near misses, unsafe conditions and behaviours.
• Implement countermeasures to reduce and mitigate risks.
• Stimulate an open environment where safety is put first, by sharing safety concerns, acting as an example and addressing each other on safety.
• Contribute to sustainability in warehousing by reducing waste and energy consumption.
• Act as a role model. 

2.  Warehouse Planning 

• Define the storage space layout to facilitate warehousing activities and review it regularly to ensure alignment with changing circumstances.
• Align resources (people, space, equipment) with operational requirements.
• Weekly plan and organise staff shifts and resource allocation to warehousing activities.
• Oversee inventory management and ensure transport schedules meet operational demands.

3.  Warehouse Process Execution Management

• Ensure smooth and efficient execution of daily warehouse processes, including inbound/outbound goods.
• Monitor KPIs and implement corrective actions when necessary.
• Implement, monitor and control 5S in the warehouse.
• Lead Warehouse Controllers in identifying opportunities for operational improvements.

4.  Goods Movement

• Ensure proper goods flow in warehouses and accurate stock movement records.
• Oversee stock levels and ensure timely deliveries.
• Manage stock accuracy, including traceability and expiry management.

5.  Inventory Management 

• Translate the Traceability, FEFO, and expiry date and freshness policies into practical working instructions.
• Monitor the organisation of regular stock counts.
• Apply corrective measures based on inventory discrepancies.
• Approve the correction of inventory data in case of discrepancy with physical inventory. 

6.  Storage & Stock Quality Assurance / Management

• Translates the regulations into appropriate practical working instructions.
• Monitor and manage stock quality to prevent damage or spoilage.
• Collaborate with the quality assurance team to implement corrective actions related to product quality or stock storage issues.

7.  Assets & Equipment Management

• Ensure all the warehousing assets and equipment are maintained in good working condition according to the applicable regulations.
• Anticipate the need for replacement or upgrade of warehousing equipment and assets. 
• Conducts root cause analysis of equipment breakdown.

8.  PM & Continuous Improvement

• Follow and report warehousing KPIs daily in the Daily Control System (DCS) meetings and communicate with the team.
• Initiates actions to improve safety, warehousing processes, assets, stock quality and/or inventory management.
• Improve warehousing operations by using appropriate TPM tools.
• Ensures improvements are captured in procedures and staff are trained accordingly. 

9. Organisation & People Management

• Hold regular meetings with staff to reinforce awareness, discuss issues and possible solutions, and communicate any new regulations related to safety, quality, stock and inventory management, as well as the use of assets and equipment.
• Ensures proper training for the warehousing staff

Educational background, knowledge, and experience

• At least a Bachelor’s degree in Logistics, supply chain, business administration, warehouse and distribution or related field.
• 3 - 5 years of relevant experience; preference in Supply chain operations/logistics, finance, or business administration
• Demonstrable understanding of order management and transportation.
• Proven people management and leadership skills.
• Excellent knowledge of Excel
• SAP ECC or other ERP system. WMS if applicable.

Functional competencies

• Safety
• Organisation & People management
• Warehouse process execution management
• Goods movement
• Inventory management
• Storage & stock quality assurance/ management
• RPM handling
• Assets & equipment management
• TPM & Continuous Improvement

HOW TO APPLY

• Should you wish to apply for this position, please visit the Bralirwa website, Careers, and follow the instructions to apply.
• All applicants must apply using our online application system. CVs received via email will NOT be considered.
• The HR Business Partner Team will be available to support in the application process.
• The closing date for submission of applications is 15th February 2026.