Title:  IT Support and Security Manager

IT Support & Security Manager

JOB PURPOSE

The IT Support & Security Manager touches nearly all aspects of a business. He/ She is responsible for providing first line support on IT infrastructure processes, as well as the management and implementation of the global Cyber Security standards based on the NIST Cyber Security Framework. 

KEY RESPONSIBILITIES AND ACTIVITIES

·       Performs, as per prescribed frequency, the Information Security Maturity Assessment (ISMA) and ensures that all related evidence is available in support of the assessment.

·       Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by External and Global Audit.

·       Collaborates with the Cyber Defense Operations Team (CDO), HUB Specialist to understand and develop further the controls and processes required to improve information security.

·     Keeps up to date with security trends, threats and control measures, to be an active member of the Information security manager communities (particularly CDO and AIH)

·       Ensure ongoing system patching, life-cycle management and adherence to the global security requirements

·       Ensuring safety information given to prevent attacks that may damage the data.

·       Monitoring of IT systems in the OpCo to ensure they are running effectively

·       Supports with Troubleshoot and resolve issues ranging from workstations and printers to networking and servers (All aspects of IT Infrastructure and Cloud computing)

QUALIFICATION AND SKILLS

·       Bachelor's or master's degree in information technology, Computer Science, or a related discipline

·       Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) is a plus)

·       Proven experience as a System administrator, Network administrator, or a similar role

·       3+ years of working in same/ similar field and previous experience working as a cyber-security officer 

·       Experience in handling and managing IT Infrastructure

·       Sense of business Urgency and safe-cautious mind to close critical gaps and reduce any security breach.

·       Ability to explain complex technical processes to business stakeholders.

·       Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills.

·       Experience with databases, networks (LAN, WAN) and patch management.

·       Experience with cloud solutions, SAAS and mobile solutions

·       Knowledge of system security (e.g., intrusion detection systems) and data backup / recovery

OTHER REQUIREMENTS

Risk Management capabilities and Analytical, critical thinking

 Be able to work in multi-cultural, multi-national and multi-lingual organization

·       Excellent and effective communication and interpersonal skills

·       Time Management and Organizational Skills

·       High level of commitment and working with minimal supervision

·       Must be proactive, reliable and able to pay keen attention to the smallest of details

GROWING WITH BRALIRWA

At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.

Start learning new things and find out everything you can be.

WHAT WE OFFER

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.

We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.

Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues. 

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “IT Support & Security Manager”. 

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.  If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)

The closing date for submission of applications is Monday, 9th June 2025