Service Coordinator

Your Mission: Support of service delivery (insourced or outsourced) of all IT operations in SCC, regardless of sourcing (locally or centrally).

Who will you report to: Service Delivery Manager

Location: Vialonga  

Your Responsibilities:

• Develops standards, procedures and work instructions;
• Contribute to the development of an operational strategic OpCo IT plan;
• Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders;
• Coordinates service delivery;
• Ensure full operational service delivery;
• Establishes regular status reports on system performance, availability and capacity;
• Create periodic analyses and reports upon service metrics.

We want you to bring:

• Degree;
• 2-5 years of relevant working experience, preferably in FMCG companies and/or IT operations;
• ITIL certification;
• Strong experience in IT Service Delivery;
• Strong knowledge of ERP systems (SAP) and ERP integrated platforms, digital technologies, mobility;
• Experience in SAP software solutions, technology and business process outsourcing;
• Technical expertise in infrastructure area; mobility, networking, virtualization, storage and backup, web (cloud, hosting, DNS);
• Solid understanding of application technology stack (operability, connectivity);
• Excellent language skills in English

Challenges us with:

• Good interpersonal skills with the ability to form effective relationships with other cultures and support peers;
• Drive for continuous professional development in self and others;
• Proactiveness, resilience, energy for change and self-motivation.

We are HEINEKEN because:

• We put Safety first, We are Entrepreneurs, We Collaborate with Confidence, We Simplify and Learn to improve ... every day!