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Service Coordinator
Your Mission: Support of service delivery (insourced or outsourced) of all IT operations in SCC, regardless of sourcing (locally or centrally).
Who will you report to: Service Delivery Manager
Location: Vialonga
Your Responsibilities:
- Develops standards, procedures and work instructions;
- Contribute to the development of an operational strategic OpCo IT plan;
- Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders;
- Coordinates service delivery;
- Ensure full operational service delivery;
- Establishes regular status reports on system performance, availability and capacity;
- Create periodic analyses and reports upon service metrics.
We want you to bring:
- Degree;
- 2-5 years of relevant working experience, preferably in FMCG companies and/or IT operations;
- ITIL certification;
- Strong experience in IT Service Delivery;
- Strong knowledge of ERP systems (SAP) and ERP integrated platforms, digital technologies, mobility;
- Experience in SAP software solutions, technology and business process outsourcing;
- Technical expertise in infrastructure area; mobility, networking, virtualization, storage and backup, web (cloud, hosting, DNS);
- Solid understanding of application technology stack (operability, connectivity);
- Excellent language skills in English
Challenges us with:
- Good interpersonal skills with the ability to form effective relationships with other cultures and support peers;
- Drive for continuous professional development in self and others;
- Proactiveness, resilience, energy for change and self-motivation.
We are HEINEKEN because:
- We put Safety first, We are Entrepreneurs, We Collaborate with Confidence, We Simplify and Learn to improve ... every day!
Job Segment:
ERP, Cloud, SAP, Virtualization, BPO, Technology, Operations
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