Sales Accelerator Specialist

Go Places!

Aprende uma arte, usa o teu talento, há uma viagem para fazer.

Escolhe um caminho, ou abandona outro. A escolha é tua!

At Central de Cervejas e Bebidas we build the leading brands that people love to drink. We are part of the HEINEKEN Group, where the best brands surprise the world and the best talents grow and fulfill their potential.

We are proud and inspired by our legacy: a business of brands and people for people. Every day we build a culture dedicated to innovation, entrepreneurship and teamwork, which allows us to continually bet on the growth of our brands, our adaptation and openness to change and our capacity for innovation.

We focus passionately on the experience of our consumers and partners, and on the quality of the brands that are part of people's lives: Cerveja Sagres and its alcoholic and non-alcoholic variants, Heineken, Água de Luso, Água Castello, Bandida do Pomar and many more.

We are Central de Cervejas.

Your mission:

This job has an important contribution for a Customer Centric Organization through:

Ensuring compliance with defined Project Management methodology on Sales projects and initiatives, by supporting project teams on the planning, execution and monitoring;

Conducting Process Mapping activities in order to contribute to continuous improvement of Sales processes and initiatives;

Performing customer feedback analysis to extract valuable customer insights to propose new projects and initiatives to business areas, that will increase customer satisfaction.

You will report to: Customer Experience Manager and functionally to Sales Acceleration Manager. This role has no direct reports.

Location: Vialonga  

Your Responsibilities:

• Knows and guarantees project management methodology of Sales functional area, ensuring all projects and initiatives led by the role are compliant with defined methodology;
•  
• Define, develops and maintains detailed project plans and timelines, in order for projects and initiatives to be delivered On Time In Full;
• Coordinate with cross-functional teams to ensure alignment and timely delivery of project milestones, ensuring expectations of diverse stakeholders are aligned and managed;
• Create Process Maps: develop clear and detailed maps of current sales processes;
• Identify Improvement opportunities: analyze processes to find areas for enhancement, proposes which ones should be prioritized and a roadmap for processes revision or optimization;
• Collaborate with teams: ensures gathering of inputs and feedback from key stakeholders, incorporating into priority proposals and recommendations for actions;
• Implement Changes: assist in executing and integrating process improvements by coordinating with stakeholders, updating workflows and ensuring seamless adoption within the impacted teams;
• Champion a Customer Centric Organization, by supporting teams in designing and implement customer focused processes to improve customer experience, customer retention and drive long term
• Gather feedback from various sources such as surveys, customer interactions, online reviews among others, and share with relevant teams and stakeholders in a structured and systematized way to drive action;
• Deploy global processes and tools: use analytical tools to interpret feedback data and identify trends, patterns, and areas for improvement;
• Responsible for deriving actionable insights from the customers feedback to inform sales strategies and decision-making

 We want you to bring:

• Degree in Business Administration or another related field
• Certification in Project Management, is a plus (preferable PMP or other relevant specialization)
• Previous experience in similar roles is highly valued, at least 4 years preferably
• 2 years of Experience in Project Management, process quality & improvement and customer feedback Experience  
• Specific Project Management Systems & Tools knowledge is a plus (Strong knowledge of Microsoft Office, project management software (JIRA), Business Process Management (ARIS), and databases systems)
• Experience in Process Mapping it is a requirement
• Experience in roles dealing with Customer Centricity
• Strong senior stakeholders management
• Strategically focused, results driven, and good capacities in prioritize workloads and manage deadlines
• High level of English C1, Fluent in Portuguese
• Hold the legal documents required for the provision of subordinate labour in Portugal at the time of application (exclusion factor).
• No Grupo SCC, acreditamos que o sucesso apenas é possível quando entregamos resultados, jogamos para ganhar e celebramos as vitórias, quando damos passos corajosos pensando nos nossos consumidores, quando promovemos uma cultura de pertença, aprendendo, partilhando e reaplicando e quando temos conversas autênticas e apostamos na aprendizagem e desenvolvimento. Estas são as características que procuramos todos os dias nas nossas pessoas e é também o que procuramos para o futuro. O nosso propósito é inspirar um mundo melhor, criando momentos de verdadeira união. E promover e celebrar a diversidade está no coração deste propósito. Acreditamos que pessoas tão diversas como as nossas cervejas incluindo e não limitado ao género, etnia, idade, orientação sexual, crenças religiosas, nacionalidade, origem social, deficiência (Lei 4/2019) e estilo de pensar - enriquecem as nossas vidas e fortalecem o nosso negócio. Acolhemos e consideramos todas as candidaturas, porque defendemos uma cultura de inclusão que proporciona oportunidades justas e iguais para todas as pessoas.