Operations Services Manager

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Your Mission:

Design the strategy for Operations areas (Technical Assistance & Events) at national level, taking part in the strategy & vision definition for Sales, with a goal to meet sales, visibility, productivity and efficiency objectives for the Company.

Lead, coordinate and monitor the Operations areas, in accordance with the policies of the company & Heineken group and the defined strategic objectives, in close articulation with the Sales and Marketing Plans, ensuring the quality of products and equipment’s to provide the best experience to the customer and consumer in the various moment of consumption, to drive loyalty and satisfaction while maximizing efficiency.

Who will you report to: Sales & Wholesale Director

Location: Vialonga  

Your Responsibilities:

• Provide inputs to long term OpCo strategic plans (Strategic Plan 3 Years) at different levels in line with the OpCo, global and sales strategy;
• Define SCC vision and strategy for Operations area and drive plans execution, ensuring alignment with overall company strategy and Sales & Marketing Strategy & KPIS;
• Ensure the definition of a Safety, Health and Environment plan and objectives for Operations areas, in line with Heineken policies, applicable internal and external procedures and regulations, and the implementation and monitorization of the plans;
• Collaborate with relevant stakeholders to ensure definition of Segmentation, Commercial Policy, Service Levels and Investments guidelines definition for area of responsibility;
• Define, propose and monitor the annual Events & Technical Assistance budget, resource & capacity plan ensuring it reflects the needs of all key stakeholders as well as full alignment with Sales strategy;
• Ensure management and control of company assets on warehouses, point of sale and events, in alignment with Sales and Marketing teams;
• Ensure that plans executed by Operations area are in accordance with the agreed service levels and lead times (eg. installation & maintenance in all customers, efficiency optimization in usage of resources, audit plan for external providers service, and others), considering objectives defined and satisfaction of internal and external customers;  In alignment with relevant stakeholders, define KPIs and respective monitoring plan for the area, ensuring corrective measures are implemented by the teams to address any significant deviation.
• Ensure processes & systems efficiency and continuous improvement, in compliance with Heineken Group policies and benchmarking best in class Operations service models;
• Lead the team, setting up the best organization and governance and driving Heineken people management processes, whilst ensuring sustainable delivery in a highly inclusive environment, through agile ways of working, aligned with company values, purpose and culture.

We want you to bring:

• Degree and / Or master’s in Business Administration, Engineering or related areas;
• +10 years of relevant experience in Sales, Logistics or Supply Chain (experience in the Portuguese market mandatory);
• Specific experience in Management and / or Coordination of operational areas (beverage industry preferential);
• Experience as Manager of People Managers (mandatory); Strong Stakeholder management;
• Effective communication skills with all levels of the organization.
• Business Acumen; Organized, analytical and results oriented;
• Discipline, energy, resilience and proactivity; 
• Driving license (light vehicle; manual or automatic gearbox) and availability to travel;
• Portuguese (fluent); English (B2);
• Have the necessary documentation to provide subordinate work in Portugal at the time of the application (elimination facto

At Grupo SCC, we believe that success is only possible when we deliver results, play to win and celebrate victories, when we take courageous steps with our consumers in mind, when we promote a culture of belonging, learning, sharing and reapplying, and when we have authentic conversations and invest in learning and development. These are the characteristics we look for in our people every day and they are also what we are looking for in the future. Our purpose is to inspire a better world by creating moments of true togetherness. And promoting and celebrating diversity is at the heart of this purpose. We believe that people as diverse as our beers - including and not limited to gender, ethnicity, age, sexual orientation, religious beliefs, nationality, social origin, disability (Law 4/2019) and way of thinking - enrich our lives and strengthen our business. We welcome and consider all applications because we advocate a culture of inclusion that provides fair and equal opportunities for all people.