Junior Contact Centre Specialist with German

Responsibilities:

• Performs daily tasks (depending on assigned role) in alignment with SOPs and company policies (in case of doubts consults more senior team members)
• Responding to queries, requests and phone calls based on agreed timelines and in a good manner according to Heineken standards,
• Provides basic reports on request with support of senior members of the team
• Responds to queries from OpCo/HGSS departments/via e-mail/telephone in alignment with service management processes
• Develops and maintains successful working relationships with vendors and local OpCo, other teams within the HGSS,
• Is aware of the KPI/PPI relevant for his process
   

Requirements:

• Fluency in English and German
• Strong and effective communication, facilitation and presentation
• Engagement and motivation
• Attentional to details, quality and controls,
• Ability to work under time pressure,
• E2E process knowledge of Purchase To Pay including its interdependencies with other processes
• Experience in contact center (nice to have)