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Junior Collections & Disputes Specialist

Main responsibilities:
•    Monitoring and reporting AR balances
•    Performing pre-due and overdue collection activities
•    Contacting the customers to obtain payment statuses
•    Facilitating the identification and resolution of any customer disputes
•    Reconciling open balances and investigating differences between the payments and invoices
•    Finding and sending requested documents to the customers
•    Participating in conference calls with internal and external stakeholders
•    Cooperation with Customer Payments Team to allocate all incoming payments on time
•    Raising key and most important topics with the Team Leader
•    Collaboration with Team Members in order to solve common and most complex tasks
•    Preparing AR overdue reports and root cause analysis
 
Critical Experiences and Competencies (Skills, knowledge and behaviours)
•    Good to have experience in customer service - email and phone conversation with customers
•    Fluent English
•    Team spirit - focus on collaboration
•    Attention to details and quality

 

What we offer:


Job Segment: Accounts Receivable, Collections, Network, Finance, Technology

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