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Global Process Expert Europe (BPM)

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Support Functions & Hubs are an integral part of HEINEKEN Global Shared Services Center.
Our support teams & hubs represent various functions vital for successful performance of the whole HGSS. They include internal finance, HR, transformation programs, operational excellence, global control & process improvement and other.
Our aim is to support other departments in order right business decisions are taken. We serve multiple services inside of our organization.

You are a good match if you have:

  • Qualifications: Master, plus relevant certification on the assigned expertise area,
  • 4-6 years experience required in a similar role/a complex international environment,
  • Experience in a mid-level reporting & accounting, commercial or business control at OpCo level or in shared services environment, with exposure to relevant enabling technology and ERP systems,
  • Stakeholder management across Regional,
  • Experience with End to End process oriented thinking, combination of analytical and conceptual thinking,
  • Experience within transformational projects,
  • Experience in facilitating process design/validation workshops,
  • Knowledge and understanding Continuous Process Improvement (TPM/Lean/Six Sigma), 
  • Project Management methodologies and Agile ways of working,
  • Fluent English language,
  • Lean/Six Sigma Green Belt certified.

Your daily tasks may include:

  • Translate global process strategy and priorities into regional key focus areas, in preparation of alignment between Global Process Lead and Senior Process Manager,
  • Support process priority alignments between HGSS operations and OpCo stakeholders, representing the global process team,
  • Quality & progress assurance role in global/regional deployment of projects,
  • Actively identify opportunities to mature the process towards target state, drivin process excellence through CPI, projects and product teams,
  • Maintain and optimize global process flows, standards and policies,
  • As part of the global process team, deliver towards the actions on the global process agenda

Translate global process strategy into regional key focus areas:

  • Align key focus and priorities from process strategy with regional operations and OpCo stakeholders,
  • Provide process expertise to grow process towards target state, safe guarding the standards,
  • Identify opportunities to mature the process-enabling digital solutions towards target state, working closely with product teams and key user groups, to embed improvements on the product roadmap,
  • Quality & progress assurance role in regional deployment of projects,
  • Act as first point of escalation for project team during global/regional project deployment, regarding issues and derogation,
  • Deliver towards the actions on the global process agenda ie. BASE Standing org support for BRD approval, global process maintenance in ARIS, Global data standards review and GDS support in guarding standards, global policy, procedures and standards input and maintenance,
  • KPI tree updates on scope and definition, including ensuring out in regional KPI tree for the region,
  • Review and advise on incoming derogation requests for OpCo’s in region and align with GPL,
  • Roll out PEX programs in the region, supporting OpCo and HGSS in the route to Process Excellence.

Job Segment: Lean Six Sigma, Six Sigma, Business Process, Network, ERP, Management, Technology

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