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GL Team Leader

Your responsibilities would include:

As Business Leader:

  • Understanding and be able to communicate company strategy to team and individuals
  • Establishing team strategy aligned with process and HEINEKEN Krakow high level strategy and priorities
  • Executing the process delivery with expected service objectives and quality 
  • Taking ownership for end-to-end process and service delivery 
  • Solving operational issues and acts prevent it in future 
  • Preparing and analysing SLA/KPI reports with root cause analysis
  • Ensuring complete and up to date process documentation
  • Actively attending the relevant operational meetings to discuss performance, issues, collaboration
  • Preparing and participating in business visits as per the agreed plan
  • Fostering business partnership and aligns the communication standards with operating companies
  • Ensuring that effective controls are executed, monthly control reports are delivered.
  • Proactively raising any issue on design or execution of controls and propose changes to make controls effective and efficient.
  • Making conscious decision regarding team’s costs (OT, travels, R&R, unused holidays, band mix)
  • Bringing constructive, challenging ideas to drive Process standardization and takes ownership of the agreed actions

    As People Leader:
  • Planing resources for the team, recruit right people, on-board them in the new role 
  • Seting & describing SMART team and individuals objectives linked to HEINEKEN Global and HEINEKEN Krakow vison & strategy 
  • Planing individual’s and team tasks over time 
  • Providing ongoing, regular 1-2-1 feedback to team members on their performance and development 
  • Handling underperformance timely and effectively and recognize good performance and reward best people 
  • Assisting to create SMART development plans based on 70/20/10 approach 
  • Planing succession, develop best people in the pipeline for leaders or experts  
  • Providing regular coaching and mentoring to team members 
  • Breaking the communication silos and foster team collaboration
  • Effectively managing changes in the team


You are the Candidate if you have:

  • Bachelors or Master’s degree in Finance or Accounting
  • 1-3 years of relevant professional experience as leader and 4 years of operational experience in the process
  • Engagement and drive for results
  • Excellent written and verbal English

Job Segment: Manager, Network, Management, Technology

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