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Collections Specialist with Italian

Main responsibilities:

  • Monitoring and reporting AR balances
  • Performing pre-due and overdue collection activities
    • Contacting the customers to obtain payment statuses
    • Facilitating the identification and resolution of any customer disputes
    • Reconciling open balances and investigating differences between the payments and invoices
  • Finding and sending requested documents to the customers
  • Participating in conference calls with internal and external stakeholders
  • Cooperation with Customer Payments Team to allocate all incoming payments on time
  • Raising key and most important topics with the Team Leader
  • Collaboration with Team Members in order to solve common and most complex tasks
  • Preparing AR overdue reports and root cause analysis


Critical Experiences and Competencies (Skills, knowledge and behaviours)

  • Good to have experience in collection or customer service - email and phone conversation with customers
  • Fluent English & Italian
  • Team spirit - focus on collaboration
  • Attention to details and quality

Job Segment: Network, Accounts Receivable, Collections, Technology, Finance

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