Collections Specialist

Key responsibilities:

- Owns the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets-
- Acts as a Business Partner to OpCos  (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections-
- Work collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed-Manage customer relationship accounts and ensure a high level of service is provided at all times-
- Handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- Support and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
- Regularly updates the Team Leader about developments and progress of collections opportunities and issues-
- Drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- Ensures process controls, policies and compliance are adhered to and suggest any improvements as appropriate-Maintains complete and up to date process documentation

Experience / skills required: 

- Strong customer focus-Strong communicator-Negotiation skills
- Ability to deal with resistance
- Understanding of end2end Order to Cash process-Business knowledge
- Written and verbal communication skills
- Experience in multi-national environment (incl. Shared Services Centres)
- Negotiation skills