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Collections & Disputes Specialist with Spanish

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.


Your responsibilities would include:

  • acts as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen
  • manage customer relationship and ensure a high level of service is provided at all times
  • activities related to collections & disputes
  • handling incoming and outgoing calls with customers
  • identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
  • demonstrates pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes
  • drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan


You are a good candidate if you:

  • Spanish C1/C2
  • English B2 or better
  • Experience in finance/ Collections (OtC/AR) and familiarity with SAP will be an asset
  • Strong customer focus
  • Strong communicator
  • Negotiation skills
  • Influencing skills
  • Ability to deal with resistance
  • Strong analytical skill

Job Segment: Network, Accounts Receivable, Collections, ERP, SAP, Technology, Finance

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