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IT/Support Helpdesk

The world’s #1 international premium beer company wants YOU! Are you up for the challenge? 


In what capacity? 


Business development and sales – a challenging, yet rewarding and fulfilling role! AB Heineken Philippines (ABHP) is a new player in the country’s beer market, and our goal is to change consumer’s behavior when it comes to their choices for beer. A beer that is premium, all-natural, and easy on the wallet – and that’s Heineken! 

•Assist in performing hardware and software installation procedures
•Perform software configuration on stand-alone/networked computers and laptops
•Provide support in diagnosing hardware and software issues and troubleshooting activities
•Lay cables and wires for networks and ensure that they are in good working order
•Assist in handling data migration duties
•Document all processes in reference manuals for the purpose of training and guidance
•Take user support requests and take measures to fulfill requests
•Assist in hardware and software inventory management
•Handle periodic maintenance of hardware and software
•Troubleshoot equipment such as printers and scanners and other peripherals
•Participate in the development of software applications
•Handle researching options and research computer bugs and their solutions
•Take telephone calls from users and attempt to assist them with their information technology questions and problems
•Handle IT related documentation and make sure that all IT supplies are available
•Assist in gathering user requirements and developing appropriate reports for IT professionals
•Provide users with ongoing assistance in their information technology problems
•Provide support in setting up end user training activities
•Handle infrastructure administration activities such as server and storage capacity handling and directory services management
•Develop incident response procedures and assist with business intelligence development activities

About AB Heineken Philippines 

AB HEINEKEN Philippines, Inc. (ABHP) is a joint venture between Asia Brewery, Inc. and the Dutch globally-renowned brewer, HEINEKEN International B.V. This joint venture officially commenced operations in November 2016 and armed with Asia Brewery’s local knowledge and distribution network as well as with HEINEKEN's brewing and marketing expertise, ABHP continues to deliver world-class brands that serves exceptional experiences for its customers. ABHP’s strong portfolio combines internationally acclaimed brands HEINEKEN and Tiger, with the strong local players Tanduay Ice, Brew Kettle, Beer na Beer, Colt 45, and Asahi. ABHP operates two breweries, one in Cabuyao, Laguna and one in El Salvador, Misamis Oriental. Continuing investments in infrastructure and equipment gives ABHP the capacity and capability to brew beers in the Philippines against the highest international quality standards. 

Job Segment: Business Development, Help Desk, Information Technology, Business Intelligence, Sales, Technology

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