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IT Support/Helpdesk

The world’s #1 most international premium beer company wants you! Are you ready to brew possibilities?

AB HEINEKEN Philippines, a local growing company built from strong international roots, is now opening their doors to pioneers with the courage to break new ground to help the company build and fortify its foundations in Information Technology.


As IT Support and Helpdesk in our El Salvador Brewery Office, you will be responsible of the following tasks:

  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone/networked computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Lay cables and wires for networks and ensure that they are in good working order
  • Assist in handling data migration duties
  • Document all processes in reference manuals for the purpose of training and guidance
  • Take user support requests and take measures to fulfill requests
  • Assist in hardware and software inventory management
  • Handle periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Participate in the development of software applications
  • Handle researching options and research computer bugs and their solutions
  • Take telephone calls from users and attempt to assist them with their information technology questions and problems
  • Handle IT related documentation and make sure that all IT supplies are available
  • Assist in gathering user requirements and developing appropriate reports for IT professionals
  • Provide users with ongoing assistance in their information technology problems
  • Provide support in setting up end user training activities
  • Handle infrastructure administration activities such as server and storage capacity handling and directory services management
  • Develop incident response procedures and assist with business intelligence development activities


We are seeking out pioneers with:

  1. Bachelor’s degree in Computer Science or Information Technology or any other related field-based in application support
  2. Four (4) or more years working experience in IT including minimum of 3 years as System Consultant managing system application projects, with dispersed Business integration and support
  3. Three (3) or more years of IT support functions and integrations
  4. Proficient in leading team efforts and having knowledge in infrastructure will be advantage.


 Come and brew possibilities with us, we'll be waiting for you!

Job Segment: Change Management, Computer Science, Technical Support, Business Intelligence, Information Technology, Management, Technology

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