Guest House-HQ Officer

Job Summary: The Guest House Officer is responsible for ensuring the smooth operation of the guest house, providing exceptional customer service to guests, and maintaining a welcoming and comfortable environment. This role involves managing reservations, coordinating with housekeeping and maintenance staff, and addressing guest inquiries and concerns promptly.

Key Responsibilities:

Guest Services:

• Welcome and check-in guests, ensuring a smooth and efficient process.
• Address guest inquiries, requests, and complaints in a professional and timely manner.
• Provide information about local attractions, services, and amenities.

Reservations and Administration:

• Manage reservations, cancellations, and modifications using the guest house management system.
• Maintain accurate records of guest information and transactions.
• Prepare and distribute daily reports on occupancy and guest feedback.

Housekeeping and Maintenance Coordination:

• Coordinate with housekeeping staff to ensure rooms are clean and well-maintained.
• Report any maintenance issues to the appropriate department and follow up to ensure timely resolution.
• Conduct regular inspections of guest rooms and common areas to ensure standards are met.

Financial Management:

• Handle guest payments, process invoices, and maintain accurate financial records.
• Assist in budget preparation and expense management.

Health and Safety:

• Ensure compliance with health and safety regulations.
• Implement and enforce guest house policies and procedures.

Qualifications:

• Bachelor’s degree or equivalent; a degree in hospitality management is a plus.
• Previous experience in a hospitality or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using guest house management software and MS Office.
• Ability to work flexible hours, including weekends and holidays.

Personal Attributes:

• Friendly and approachable demeanor.
• Problem-solving skills and attention to detail.
• Ability to remain calm under pressure.