Usa Operations Leader

HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work. We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization. Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we are operate.

At HEINEKEN, we brew great beers and we build great brands. We are committed to surprising and exciting our consumers and employees everywhere. We have a proud history and heritage in brewing and in our communities. With operations in over 70 markets globally, we are the world's most international brewer. 

We Go Places! How about you?
Location: Monterrey
Function: Supply Chain
Sub Function: Supply Chain - Customer, Logistics and Distribution
Type of Contract: Permanent

Responsibilities:

• Ensure service level (Case Fill Rate) results.
• Lead S&OP cycle with Heineken USA.
• Direct communication with HNK USA, Heineken Mexico Teams (Product Logistics, Transport, WH, Quality, Finance, D&T, Procurement) and External Parties (MX/US Customs, Ocean & Road Carriers).
• Close follow-up to HNK USA NPI’s, delistings, seasonal and end-year operation.
• Lead the development and execution of strategic supply chain improvement initiatives to drive operational efficiency and long-term value.
• Ensure client satisfaction through data-driven actions based on continuous service feedback and improvement initiatives.
• Maintain HNK USA informed (early warnings) of any potential risk in the supply chain and analyze feasible solutions for specific situations.
• Provide guidance to Local and Global Procurement teams regarding suppliers’ service fulfillment and address specific issues that require solutions.
• Ensure the reception of the Annual Plan and monthly Rolling Forecasts.
• Define monthly volume targets with Finance.
• Conduct annual review of Service Level Agreement with HNK USA.
  
  

Requirements:

• Education: bachelor´s degree
• Experience: minimum 5 years in Logistics (Supply Chain / Warehousing / Customer Service / Transport)
• English level: Advanced (Frequent communication with international teams, spoken and written)
• Customer Service Relationship Management
• Microsoft Office: Advanced (Power BI desirable)
• Analytical capacity and decision making
• Negotiation skills

At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin.

All our recruitment and selection processes are free. If you receive an email requesting deposits to cover medical exams, we urge our users to ignore these messages.