Heishop Operations Support

HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work. We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization. Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we are operate.

At HEINEKEN, we brew great beers and we build great brands. We are committed to surprising and exciting our consumers and employees everywhere. We have a proud history and heritage in brewing and in our communities. With operations in over 70 markets globally, we are the world's most international brewer. 

We Go Places! How about you?
Location: Monterrey
Function: Commerce
Sub Function: Commerce - Sales - Other Support
Type of Contract: Permanent

Actividades Clave

• Asegurar el funcionamiento de la aplicación Heishop desde la parte operativa siendo el punto de contacto de Asesores (soporte) y Customer care.
• Asegurar la correcta configuración de funcionalidades en la plataforma.
• Gestionar, canalizar y resolver las incidencias en la operación.
• Identificar áreas de oportunidad en procesos e implementar soluciones de mejora que sumen a la experiencia de servicio al cliente.
• Desarrollo y seguimiento de iniciativas que lleven al logro de objetivos (planeación y ejecución).
• Apegarse/ejecutar la estrategia de modalidad de venta.
• Seguimiento a indicadores de venta.

Requisitos

• Carrera terminada.
• Disponibilidad para laborar Lunes a Sábado (9-4) y días festivos.
• Experiencia en Servicio al cliente.
• MS Office Avanzado.
• Ingles Intermedio.
• Deseable: SAP ECC/ SAC BO.
• Resolución de problemas. Proactividad. Trabajo en equipo.
• Análisis de datos.

At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin.

All our recruitment and selection processes are free. If you receive an email requesting deposits to cover medical exams, we urge our users to ignore these messages.