Executive - Customer Service

Responsibilities:

• Handle and process customer orders and enquiries according to internal processes and work instructions.
• Daily collaboration with internal stakeholders on order delivery and stock availability 
• Support the team and lead improvement teams involving process and cost optimization.
• Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction
• Regular daily and monthly reporting

Requirements:

• Internal and External Stakeholder Management 
• Good Communication Skill 
• Basic SAP and Excel Knowledge