Executive - Customer Service

Responsibilities:

• Handle and process customer orders and enquiries according to internal processes and work instructions.
• Daily collaboration with internal stakeholders on order delivery and stock availability 
• Support the team and lead improvement teams involving process and cost optimization.
• Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction
• Regular daily and monthly reporting

Requirements:

• Degree in any related field
• Proactive in engaging with relevant internal and external stakeholders 
• Basic SAP and Excel Knowledge
• Good Problem Solving Skill, critical thinking
• Good Communication Skill
• Proficient in written and spoken English (proficiency in Mandarin would be an added advantage)