Executive - Customer Service

Main Responsibilities

• Order Management 
• Manage compliant and efficient ordering process
• Initiates actions to improve in safety and customer service processes.
• Support the team and lead improvement teams involving process and cost optimization.
• Manage monthly reporting
• Support customer Queries, Incidents, Claims and Disputes

Critical Experiences and Competencies (Skills, knowledge and behaviours)

• Relationship management between different sections 
• Complaint management and drive performance of Case Fill Rate, Freshness and Out of Stock
• Balance Service and Costs. 
• Basic Excel knowledge