Executive - Customer Service
Main Responsibilities
- Order Management
- Manage compliant and efficient ordering process
- Initiates actions to improve in safety and customer service processes.
- Support the team and lead improvement teams involving process and cost optimization.
- Manage monthly reporting
- Support customer Queries, Incidents, Claims and Disputes
Critical Experiences and Competencies (Skills, knowledge and behaviours)
- Relationship management between different sections
- Complaint management and drive performance of Case Fill Rate, Freshness and Out of Stock
- Balance Service and Costs.
- Basic Excel knowledge
Job Segment:
Supply Chain, Relationship Manager, Supply, Claims, Operations, Customer Service, Insurance