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Digital Consultant

Your role at HEINEKEN

As our Digital Consultant you are the expert, and go to person for all digitalization & automation related topics within HEINEKEN Malaysia Berhad. You will support, challenge, inspire and guide employees across the company in their digital challenges and opportunities. You are familiar with topics like eCommerce, IOT, RPA, Block Chain and chatbots and know how to unlock their full potential. 

By nature, you are eager to understand our customers, business and processes; and look forward to identifying opportunities. You love getting your hands dirty, are thrilled when the most suitable solution is found and can’t help yourself to do a small cheer when you see the expected results (time saving, process efficiency, positive CSAT scores etc.) flying in. Besides your active contribution to the digital & automation roadmap, you will use your successes to inspire colleagues throughout the entire organization. 

In this role, you will:

  • Substantially contribute to the digital & automation roadmap for our Operating Company 
  • Deliver the digital roadmap in close collaboration with colleagues in the region and internationally
  • Proactively participate and contribute to the digital transformation by being a pioneer in digitizing both internally and externally 
  • Spot market trends and opportunities relevant for our customers, consumers and employees
  • Be a true partner for several (internal- and external) stakeholders to understand their opportunities & challenges
  • Own our digital solutions and build our digital domain 

Key Requirements:

  • Bachelor or Master’s degree with relevant experience
  • The following requirements are a guideline, to give you an idea of the potential we are looking for. It is not a not checklist:
    • You have a broad interest and background in digital & automation solutions ranging from SaaS- solutions to eCommerce and Cloud to UID as well as Chatbots, CMS and RPA. 
    • You’re able to work in a constantly changing environment
    • You’re a consultant & inspirator aiming to increase performance, satisfaction and motivation.
    • You like working side by side with managers and employees, and love getting your hands dirty.
    • You have an idea of stakeholder management supported with strong communication skills
    • You understand how to handle the challenge between the longer-term vision and short-term goals.
    • You’re able to push back when necessary, but also to pull when needed.
  • Strong inter-personal skills and able to work and interact effectively in a team-based environment.
  • Versatile, organized, result-oriented and enjoy the challenge of working in a competitive and fast paced environment.

Job Segment: Consulting, Service

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