Share this Job
Apply now »

Social Community Manager

POSITION SUMMARY

 

Beer Speaks, People Mumble … and we’re looking for a Great Mumblefier! The Social Community Manager builds relationships with Lagunitas fans across digital channels and brings Offline experiences to the Online, through real-time engagement & content. This role is responsible for maintaining a consistent tone of voice, look, and feel across all platforms and serves as a steward to the health of our brand with new audiences. The Social Community Manager also supports the Brand Communications Team in delivering integrated messaging across paid, earned, and owned initiatives. So if you’ve decoded all that and it made you say “whoa” (in a good way), you’re already ahead of the game.

 

 

WHAT YOU'LL DO

  • Act as the social brand ambassador by cultivating community and engagement in Lagunitas social spaces and managing all digital communities.
  • Assist in creating and adapting assets/copy as needed for curated content from internal teams.
  • Distribute content across all brand channels including Web, E-Mail, Facebook, Twitter, Instagram, YouTube.
  • Provide editorial support for E-Mail and digital commuications.
  • Maintain consistent brand voice while engaging in relevant social conversations.
  • Identify real-time opportunities for engagement around cultural happenings and trends.
  • Ownership, management and development of all ongoing content and calendars.
  • Monitor spaces through social listening tools and identify insights and opportunities.
    • Funnel relevant online conversations to consumer relations department and broader marketing team when necessary.
  • Measure the impact of Social Media campaigns. Support Digital Manager in the ongoing developmet of weekly, monthly and AdHoc reports, highlighting insights with recommendations for how to optimize performance.
  • Produce and manage content and work closely with designers to ensure content is informative and appealing.
  • Stay up-to-date with current technologies and trends in social media, design tools and applications.
  • Support in the TapRoom social media initiatives, including training of any ambassadors who support digital space.
  • Identify, curate and execute user-generated content program.
  • In the event of a crisis, support in immediate monitoring, responding and managing inquiries on social media.
  • Collaborate with other teams, including creative, brewing, strategy, and operations to ensure the strategy is reflective of objectives across the organization and uphold the brand consistently
  • Support digital team with platform maintence (i.e. website updates, TapRoom hour changes)
  • Develop reccomendations on content and social initiatives based on qualitiative and quantitiative insights.
  • Support PR function of communications as needed, helping with social listening and monitoring.
  • Proactively share social media best practices and bring forward new opportunities.

 

WHAT WE'RE LOOKIN' FOR

  • Bachelor’s Degree with a concentration in Marketing, Communications or equivalent.
  • A minimum of 4 years’ experience with Social Media/Community Management.
  • Proven track record of producing social content and managing social communities.
  • Understanding of paid social media buying and planning.
  • Solid understanding of Lagunitas voice and values.
  • Collaborative team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
  • Proficiency with reporting tools and digital analysis.
  • Good understanding of social media KPIs.
  • Excellent writing skills and ability to deliver creative content.
  • Assist in identifying, presenting and executing creative ideas and themes for the brand.
  • Excellent organizational skills plus the ability to handle multiple projects simultaneously under strict deadlines.
  • Passion for Lagunitas, the craft beer industry and all things digital.
  • Demonstrated capacity to cultivate strong relationships within the organization.
  • Results-driven focus and tenacious work ethic, with the drive, resolve, and urgency to accomplish specific goals in a professional manor.

 

KEY RELATIONSHIPS

  • Reports to Senior Digital Manager.
  • Works with creative team to develop creative ideas and execution.
  • Daily interface and frequent interaction with all departments across the business.
  • Love of dogs is optional, but tolerance of dogs is mandatory.

 

PHYSICAL REQUIREMENTS

  • Travel approximately <10% throughout the year.
  • Work is typical office environment (by Lagunitas standards).
  • Ability to use a computer keyboard and calculator
Apply now »