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Part Time Server-Petaluma

POSITION SUMMARY

 

Thorough knowledge of the Lagunitas menu and beers, this position creates a positive, friendly guest interaction by providing exceptional service and hospitality.

 

 

WHAT YOU'LL DO:

  • Greets guests in an enthusiastic and friendly manner.
  • Check identification of guests to verify age requirements for purchase of alcohol.
  • Serves alcoholic beverages in an appropriate manner consistent with Lagunitas policies and procedures; following all applicable local, state, and federal regulations.
  • Maintain thorough, up-to-date knowledge of beer styles and food menu.
  • Takes food and beer orders; providing recommendations upon inquiry.
  • Maintain constant communication with bartenders, food runners, and bussers to ensure efficient pub procedures.
  • Constant interaction with guests to ensure satisfaction with food, drinks and service.
  • Utilizes pub POS system to process guests’ payment transactions.
  • Follow company cash handling procedures; accountable for all daily transactions.
  • Respond to guest complaints in a professional manner, escalating issues to management or security as needed.
  • Responsible for constant sanitation, organization, and proper food handling.
  • May assist in replenishing supplies, clearing, cleaning, and setting tables in order to ensure taproom efficiencies.
  • In addition to the duties described above, this role may be required to perform the duties of, or scheduled to work shifts acting as a busser, bartender, or other taproom position including that of a host/greeter (ex: answering phones, welcoming guests, assigning tables, completing side work, and a variety of cleaning tasks to be determined, etc.).

 

WHAT WE'RE LOOKIN' FOR:

  • Must be at least 21 years of age.
  • Prior service experience in a high volume restaurant or pub required.
  • Thrives in fast paced environment; willing to work flexible schedule, including weekends/ holidays/ overtime.
  • Able to demonstrate integrity, mature judgment in handling all matters.
  • Excellent organization and problem solving skills; works well under pressure.
  • Outgoing personality, positive attitude and strong verbal communication skills.
  • Team work ethic.
  • Basic math skills to handle cash, give change and balance cash drawer accurately at the end of shift.
  • Responsible Beverage Service Certificate and Food Handler Certificate required upon hire; willing to complete Beer Server Cicerone Training.
  • General knowledge of craft beer is desired.
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