On-site Guest Experience Ambassador

There’s Always a Seat at Our Bar 

The Lagunitas Brewing Company began on a kitchen stove in Northern California in 1993 and has always looked to the future – whether supporting local communities by turning beer into money for the cause, or fueling stories, songs, and experiences with our IPA. Wherever you go: Beer Speaks, People Mumble. 

What You’ll Get

·       Flexibility – Hybrid work environment   

·       Benefits – Awesome family-friendly coverage for: medical, dental, vision, and parental leave 

·       Time off - Approx 33 days off in your first year (combo of vacay, holidays and personal days)  

·       Retirement – Up to 4% match on 401K plan  

·       BEER & Schwag – Four free cases Lagunitas beverages a month & 50% off food and merch  

·       Good Vibes – Employee happy hour, dog friendly campus, live music 

·       Gym Membership – Up to $50 monthly reimbursement for that beer belly (or at least to prevent it)  

·       Pet Insurance – Keep your dogs and cats covered! 

·       It’s Friday, Ya’ll – Have lunch on us! Get paid every other Friday, starting at: $31.62/hr  

The Gist

The On-Site Experience Ambassador provides a fun, educational, and memorable experience to visitors and event groups, through memorable events, tastings, storytelling, BVR’s, Dips and informative tours of the facility. They are a liaison between Lagunitas and our community, promoting the retail business through networking and outreach.

Along with support for our Taproom and On-site team as needed.

What You’ll Do

·       Be the face of our brand to external clients interested in our tours

·       Greet and managing aspects of on-site brewery tours which include bus groups, private, BVR (Brewery Visit Request) distributor, daily tours to ensure portrayal of the Lagunitas brand

·       Manage our booking platform for tours and BVR (Brewery Visit Request)

·       Respond to client's request in a timely manner

·       Lead walking tour groups through designated tour areas, relaying historical, educational, and interesting brewery and beer industry facts

·       Describe tour groups’ points of interest to group members and respond to questions from group

·       Ensure we are abiding by all Safety measures put in place by Facilities/Operations/Safety

·       Greet, and socialize with patrons when not conducting tours

·       Work Amphitheater shows and Taproom events (signage display, set up, take down, ticket booth, security, crowd control) to facilitate a successful event

·       Support Guest Experience Manager in executing special events to drive traffic to the taproom

·       Ensure clear communication of all safety rules and regulations to any tour attendees

·       Clean up and set up tour locations including stocking and restocking

·       Leads and executes community networking and outreach promotion for tours and retail

·       Supports On-Site Experience Specialist with private event, booking and day-of execution

o   Other duties as assigned

What We’re Lookin’ For

·       · Prior experience as a Tour Guide is desired

·       · Passion for Lagunitas and the beer business

·       · General knowledge of craft beer is desired

·       · Outgoing/High energy, enjoys high level of public interaction

·       · Outgoing personality, positive attitude and strong verbal communication skills

·       · Able to demonstrate integrity, mature judgment in handling all matters

·       · Ability to solve problems and work independently in a changing and multi-tasking environment with numerous deadlines

·       · Enjoy working in a team and collaborative environment

·       · Amenable to work flexible schedules, including weekends, off hours, holidays and overtime

·       · Ability to understand and work well with on-site event producers

·       · Experience and proficiency in public speaking

·       · Responsible Beverage Server and Certified Food Server Certifications required

Key Relationships

·       · Reports directly to Senior Guest Experience Manager

·       · Works with On-Site Experience Specialist and Taproom staff to coordinate overlap with on-site retail events.

Physical Stuff

·       Requires moderate physical efforts: carrying, bending, stretching, stooping, pulling and pushing

·       Able to lift and carry up to 30 pounds and maneuver up to 165 lbs.

·       Able to stand and walk for long periods of time.

·       Ability to use a computer keyboard and calculator.

·       Work environment is primarily indoors within a restaurant and production environment may involve noise and temperature changes

Come as You Are 

At Lagunitas, we welcome people (and dogs) from all walks of life. Anyone, regardless of their race, creed, nation of origin, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, has a home here. Love, progress, and acceptance will always have a seat at our bar.