SERVER

POSITION SUMMARY

Thorough knowledge of La Tropical menus and beers, this position creates a positive, friendly guest interaction by providing exceptional service and hospitality. Preferably minimum 3 years’ experience.

ESSENTIAL DUTIES & FUNCTIONS

Candidates responsibilities will include (but not limited to) the following:

• Greets guests in an enthusiastic and friendly manner.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Serves alcoholic beverages in an appropriate manner consistent with La Tropical policies and procedures, following all applicable local, state, and federal regulations.
• Maintain thorough, up-to-date knowledge of beer styles and food menu.
• Takes food and beverage orders, providing recommendations upon inquiry.
• Maintain constant communication with bartenders, food runners, and bussers to ensure efficient pub procedures.
• Constant interaction with guests to ensure satisfaction with food, drinks and service.
• Utilizes POS system to process guests’ payment transactions.
• Follow company cash handling procedures, accountable for all daily transactions.
• Respond to guest complaints in a professional manner, escalating issues to management or security as needed.
• Responsible for constant sanitation, organization, and proper food handling.
• May assist in replenishing supplies, clearing, cleaning, and setting tables in order to ensure taproom efficiencies.
• In addition to the duties described above, this role may be required to perform the duties of, or scheduled to work shifts acting as a busser, bartender, or other taproom position including that of a host/greeter (ex: answering phones, welcoming guests, assigning tables, completing side work, and a variety of cleaning tasks to be determined, etc.).
• Other duties and projects as assigned.

DESIRED CAPABILITIES/CHARACTERISTICS

• Must be at least 21 years of age.
• Prior service experience in a high-volume restaurant or pub required.
• Thrives in fast paced environment; willing to work flexible schedule, including weekends/ holidays/ overtime.
• Able to demonstrate integrity, mature judgment in handling all matters.
• Excellent organization and problem-solving skills; works well under pressure.
• Outgoing personality, positive attitude and strong verbal communication skills.
• Team work ethic.
• Basic math skills to handle cash, give change and balance cash drawer accurately at the end of shift.
• Responsible Beverage Service Certificate and Food Handler Certificate required upon hire; willing to complete Beer Server Cicerone Training.
• General knowledge of craft beer is desired.

KEY RELATIONSHIPS

• Reports directly to Taproom Manager.

PHYSICAL REQUIREMENTS

• Majority of the shift is spent standing, carrying, bending, stretching, stooping, pulling and pushing.
• Ability to lift and carry up to 60 pounds.
• Environment is primarily indoors/outdoors and may involve noise and temperature changes.
• Must be able to work flexible/rotating shifts, weekends, holidays, and/or overtime as needed.